Mary Jane A. Bello

• Supports business client in social media industry, Trained to ensure accuracy of client’s critical data and helped improve sales data quality in the internal Client Relationship Management (CRM) system
• Review data provided by advertisers to validate the accuracy within the internal CRM system
• Investigated ads to approve or deny connections within a review tool based on client Policy
• Reviewed subjective content or Ads run by the advertiser and tag it to existing Client Relationship Management listings
• Consistently met SLA targets and achieved required quality score or higher (97% up)
• Reviewed non-objectionable content, create tasks, follow-up on open tickets.

• Identified and helped minimize the risk posed by fraud patterns and trends, ensuring that client’s platform is secure against fraudulent activity and be a safe place to transact online
• Provided quality risk review service and consistently meet SLA targets while always focusing on resolving cases efficiently, achieving required quality score or higher (90% up)
• Proposed process idea to save at least 20 seconds on average handling time of cases and was implemented by the client on the workflow
• Handled hacked Business Manager Tasks-related workflows and coordinated with Finance Team on billing and ad spend charges, payment methods, refunds/credit memo processing.

• Recruited to support business client (social media industry) as part of Finance & Accounting, with Accenture, Trained to manage an Accounts Receivable portfolio and responsible for execution of collection activities ensuring timely payment and resolution of customer issues preventing payment
• Communicated effectively with customers on a timely basis and provided excellent customer service regarding collection issues, discrepancies and short payments, ensuring the completeness and accuracy of invoices in the AR system
• Worked closely with key teams such as Credit and Sales in mitigating collection risk
• Collaborated with various internal business functions such as Billing, Credit and Cash Application teams and external customers to resolve receivable issues and to achieve common goals and objectives
• Complied with all clients published policies/ procedures and any legal regulatory requirements ensuring that Client’s Service Level Agreement and required quality score of 90% is met.

• Participated in regional/business conference calls (cash calls) with GE Industrial Businesses on customer accounts’ update
• Consistently followed-up on delinquency status, following portfolio strategy while leveraging prioritization tool with compliance with all prevailing policies and procedures (which includes AML and KYC policies)
• Reconciled customer accounts with Cash Application or Sales Team
• Recommended delinquent accounts for 3rd party collection (Legal) and or reserve/write off
• Received Spot Monetary Incentive for strong performance on assigned business portfolio (2018 A/R Year-end review)

• Managed Account Receivables and monthly reporting of Consolidated Billing for local and foreign accounts
• Prepared and sent accurate final consolidated billings to clients (Foreign & Local) and performed collection activities/updates on client's account
• Identified, managed and provided considerate assistance to reconcile disputes pertaining to Billing or other AR matters and escalate to upper leads if necessary.

• Prepared Accounts Receivable Monthly Report (Foreign / Local) with updated overdue accounts of Top Priority clients for Management board meetings
• Executed collection activities, dispute identification and management with appropriate follow up by telephone or email
• Prepared Credit Control Reports (Local/Foreign) on overdue accounts, doubtful debtors and poor payment accounts
• Identified Local Clients to be considered for legal proceedings at Small Court Tribunal due to non-payment of long outstanding account and prepared documents for filing a Claim; Attended Consultation / Mediation at Small Claims Tribunal
• Conducted background check on the new local entity via ACRA portal to obtain basic information on the business; Proposed Client level to the immediate superior after information has been obtained.

REGIONAL Accounts (May 2008 – September 2009)
Local and OEM Accounts (Oct 2004 – May 2008)

• Consolidated nationwide Accounts Receivables & prepares accurate month-end financial AR reports for upper management’s review & submits other required reports (Accounts Receivable Aging report, Bank reconciliation, AR journal entries, necessary adjustments, AR periodic reports from local and regional area)
• Handled, trained and Conducted orientation seminar on Credit & Collection Department’s guidelines, procedures & policies to new members of Sales team
• Performed credit risk analysis & assessment of new and existing clients from regional/Local area handled and sets temporary Credit Line for post-approval by Finance Supervisor
• Review and verifies client’s outstanding receivables prior to release of orders
• Executed collection activities, dispute identification and management with appropriate follow up by telephone, field visitation or coordinate with sales and marketing team
• Liaised with legal department staff on accounts with pending legal cases.

• Performed labor cost computation based on Daily Time Entry Card
• Conducted Labor Cost Analysis based on Daily Performance Record versus actual labor cost
• Prepared Periodic (month-end) comparative analysis on production output versus labor cost
• Coordinated and discussed with Production Planning & Inventory Control Department for any unfavorable variance resulting in periodic comparative analysis.