Mary Grace Inojales
Summary
I am Mary Grace G. Inojales, 34 years old and of good health, a graduate of Bachelor of Science in Hotel and Restaurant Management.
I believe that my work experience as a management trainee in Haagen Dazs and a Restaurant Supervisor in Veganburg, I have acquired leadership skills to lead, form good relationships with my colleagues and motivate them. Additionally with the abilities I have acquired and was educated with the right education and trainings that my school had provided me, I am confident that i can contribute to the success of the company.
I am looking for a new and challenging field where i can learn more and inhance my skills. I would appreciate your assistance in obtaining employment. I look forward to the opportunity of meeting with you with enthusiasm and interest.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Part-Time Kitchen Staff
NomVNom
Singapore
07.2016 - Current
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
Supervisor
Veganburg
Singapore
12.2012 - 12.2014
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Collected, arranged, and input information into database system.
Management Trainee
Haagen Dazs
Singapore
01.2011 - 01.2012
- Improved management skills by participating in rigorous training programs and workshops.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
- Described product to customers and accurately explained details and care of merchandise.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Hotel And Restaurant Management - Hospitality Management
GoldenState College
General Santos City, Philippines 03.2012
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
Certification
BCE “Creating Special Moment Course”
April 11,2011
Haagen-Dazs
Prinsep Street, Singapore
Follow Food and Beverage Safety and Hygiene Policies and Procedures
Eduquest International Institute Pte. Ltd.
Nov 04, 2020
Timeline
Part-Time Kitchen Staff
NomVNom
07.2016 - Current
Supervisor
Veganburg
12.2012 - 12.2014
Management Trainee
Haagen Dazs
01.2011 - 01.2012
Hotel And Restaurant Management - Hospitality Management
GoldenState College