Software: Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace, Adobe Creative Suite
Mary Anne Herrera
Store Manager
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Demonstrated ability in team leadership and problem solving management.
Overview
12
12
years of professional experience
1
1
Language
Work History
Store Manager
Starbucks Coffee Pte Ltd.
10.2013 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Doing hiring, training and mentoring new staff members.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Approved regular payroll submissions for employees.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
Master of Arts - TEFL/TESOL
Bridge Education Group
BridgeTEFL, USA11-2020
Bachelor of Science - Hotel And Restaurant Management
De La Salle University - Dasmarinaa
Philippines03-2007
Skills
Customer service management
Inventory control
Leadership development
Multitasking and organization
Work Planning and Prioritization
Payroll management
Recruitment and hiring
Operations management
Problem-solving
Effective Communication
Software
Timeline
Store Manager
Starbucks Coffee Pte Ltd.
10.2013 - Current
Master of Arts - TEFL/TESOL
Bridge Education Group
Bachelor of Science - Hotel And Restaurant Management
De La Salle University - Dasmarinaa
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