MARY ANN CHALSON
Singapore
Summary
An organized and creative professional with proven marketing skills and desire to learn more. Posses 10+ years of experience working for a diverse group of organizations and clients. Looking to utilize existing skill set to increase company profitability.
Overview
9
9
years of professional experience
Work History
F&B Secretary
INTERCONTINENTAL SINGAPORE ROBERTSON QUAY
9 2022 - 07.2023
- Assists the Director of Food & Beverage & Executive Chef in the day-to-day operation of the hotel as required
- Duties also include handling the calendar and administration assistance for the F & B department
- Manages communications, draft correspondence and other business memoranda, creates presentations, proofread, edits and formats business documents, schedules meetings and coordinates office functions
- Arranging and scheduling appointments, organizing paperwork, managing timesoft for F&B team, ordering office supplies and managing information access through the use of telephones, mail and electronic messaging
- Schedules departmental meetings, takes and distributes minutes, and arranges/attends sub-committee meetings as required
- Performs other duties as assigned by Director of F&B or Executive Chef.
- Provided support as a hostess in the Food & Beverage department and assisted in the club lounge as required.
Floor Supervisor
Baci Baci Italian Restaurant
04.2022 - 08.2022
- Greet and seat customers, presenting menus and explaining daily specials.
- Take accurate food and beverage orders and enter them into the POS system.
- Serve food and beverages promptly, ensuring orders are accurate and meet restaurant quality standards.
- Address customer inquiries and provide recommendations on menu items.
- Clear tables, clean dining areas, and reset tables for the next guests.
- Process payments and provide customers with accurate bills and change.
- Assist with opening and closing duties, including setting up and breaking down the dining area.
- Maintain a clean and organized work environment, adhering to health and safety regulations.
- Collaborate with kitchen staff and other team members to ensure smooth service.
- Handle customer complaints professionally and ensure any issues are resolved promptly.
- Participate in team meetings and training sessions as required.
- Supported smooth restaurant operations by promptly addressing guest inquiries and concerns.
- Contributed to increased sales through upselling menu items and promoting daily specials.
Account Manager
KILLEM PEST PTE LTD
06.2021 - 04.2022
- Closing of sales through leads mining and follow-up leads
- Responsible in the development of proposals to create new business opportunities and partnerships
- Build relationships through regular meetings with prospects and new clients
- Prepare weekly sales report
- Research new business opportunities and strategies to increase the organization's sales.
Marketing and Events Manager
ROYAL-Z FITNESS
07.2018 - 06.2021
- Closing of sales through leads mining and follow-up leads
- Marketing of on-site and virtual fitness events & classes
- Create promotional material for Marketing purposes on a regular basis
- Organize & Conduct mass fitness workouts and events in Singapore
- Marketing of on-site and virtual fitness events & classes
- Create promotional material for Marketing purposes on a regular basis
- Organize large scale, multi-national events in Singapore
- Lead Business Development efforts on B2B event collaborations.
Account Manager
RICOH SINGAPORE
01.2017 - 07.2018
- Reporting and working closely with the Sales Manager to drive consistent sales and help identified / developed potential clients / markets etc
- Managing Key Accounts & General Accounts customers
- Develop and maintain strategic long-term trusting relationships with the clients to accomplish company objectives
- Conducts regular meetings with clients to ensure client satisfaction
- Meet or exceed sales and revenues targets
- Managing complaints tactfully to retain valuable businesses and company reputation.
Account Manager
SPRINT CONNECTIONS PTE LTD
05.2015 - 02.2016
- Reporting and working closely with the Sales Manager to drive consistent sales and help identified / developed potential clients / markets etc
- Doing sales and marketing for IT products, such as copier machines (Toshiba), and one stop solution for office needs
- Doing cold calls, cold knockings to find new prospects
- Effectively maintains and retains existing customers by building long-term relationships
- Manage new and existing accounts
- Builds customer base by meeting with potential clients and educating them on the benefits of their products
- Participate in continued education to learn about new products and improved sales techniques.
Sales Executive
AMEO MARKETING PTE LTD
11.2013 - 12.2014
- Doing sales and marketing for IT products, such as copier machine (Kyocera), and one stop solution for office needs
- Cold calling to arrange meetings with potential customers to prospect for new business
- Negotiating the terms of an agreement and closing sales; gathering market and customer information
- Effectively maintains and retains existing customers by building long-term relationships
- Builds customer base by meeting with potential clients and educating them on the benefits of their products
- Meet or exceed sales and revenues targets.
Education
Bachelor of Science in Business Management -
Divine Word College of Calapan
01.1999 - 1 2003
Secondary School - undefined
Holy Infant Academy
01.1995 - 1 1999
Primary School - undefined
Holy Infant Academy
01.1989 - 1 1995
Skills
Customer Service
Office Administration
Verbal and written communication
Calendar Management
Sales Support
File Management
Database Management
Document Preparation
Organization
Confidentiality understanding
Report Writing
Complex Problem-Solving
Schedule Management
File systems management
Meeting Support
Travel Arrangements
Presentation Creation
Digital File Management
Database Administration
Database Maintenance
Microsoft Office
Multitasking and Time Management
Adaptability
Fast Learner
Teamwork and Collaboration
Organizational Skills
Adaptability and Flexibility
Multitasking Abilities
Attention to Detail
Effective Communication
Active Listening
Customer and client relations
Self Motivation
Excellent Communication
Personal Information
Identification Number: S8286477F
References
Amran Samsudin, Training Manager, Holiday Inn Singapore Atrium, 6590992545, amran.samsudin@ihg.com
Timeline
Floor Supervisor
Baci Baci Italian Restaurant
04.2022 - 08.2022
Account Manager
KILLEM PEST PTE LTD
06.2021 - 04.2022
Marketing and Events Manager
ROYAL-Z FITNESS
07.2018 - 06.2021
Account Manager
RICOH SINGAPORE
01.2017 - 07.2018
Account Manager
SPRINT CONNECTIONS PTE LTD
05.2015 - 02.2016
Sales Executive
AMEO MARKETING PTE LTD
11.2013 - 12.2014
Bachelor of Science in Business Management -
Divine Word College of Calapan
01.1999 - 1 2003
Secondary School - undefined
Holy Infant Academy
01.1995 - 1 1999
Primary School - undefined
Holy Infant Academy
01.1989 - 1 1995
F&B Secretary
INTERCONTINENTAL SINGAPORE ROBERTSON QUAY
9 2022 - 07.2023
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