Hospitality & Guest Service Professional
Mary Grace T. Franco
Blackball
Novena
Work Preference
Work Type
Full TimeVolunteerLocation Preference
On-SiteLocation:
Novena, SingaporeOpen to relocation:
YesMinimum Desired Compensation
2000/yrImportant To Me
Paid sick leaveSummary
Hospitality-focused professional with 9+ years of Singapore work experience and additional customer-facing experience across F&B, retail and service operations. Holds a Diploma in Hospitality and Tourism Management and a Diploma in Business and Sales Management, and is currently completing an Advanced Diploma in Business Management in Singapore. Experienced in customer service, POS and payment handling, cleanliness and hygiene standards, food safety, inventory support and fast-paced daily operations. Reliable, adaptable and committed to creating positive guest experiences while building a long-term career in Singapore's hotel industry.
11
Years of experience
5
Certification
Work History
F&B Intern
7 Months- Delivered friendly and efficient food and beverage service while maintaining positive guest interactions in a fast-paced environment.
- Handled POS transactions, cash and card payments accurately and balanced the cashier at the start and end of shifts.
- Processed self-collection, takeaway and delivery-platform orders while supporting beverage preparation and daily service operations.
- Set up tables and service areas according to SOPs, maintained hygiene and food-safety standards, and responded professionally to customer enquiries and feedback.
- F&B service provider in Singapore. Website not provided.
Service Crew
10 Months- Prepared and assembled food according to standardized recipes, portion requirements and service procedures.
- Maintained food safety, sanitation and proper food-handling standards throughout daily operations.
- Served customers accurately and promptly in a fast-paced restaurant environment and communicated effectively with kitchen staff, management and fellow crew members.
- Fast food restaurant chain in the Philippines. Website not provided.
Food Attendant
3 Months- Took customer orders and processed payments using POS systems while providing courteous front-line service.
- Prepared food and beverages according to recipes and service standards and replenished stock and supplies as needed.
- Maintained cleanliness of kitchen, dining areas and equipment, followed sanitation procedures and handled customer concerns professionally.
- Food and beverage service provider in the Philippines. Website not provided.
Household Manager / Organiser
8 Years 6 Months- Managed daily household operations in a high-trust environment, demonstrating strong organization, time management and multitasking.
- Maintained high standards of cleanliness, hygiene and presentation across living spaces, supporting a comfortable and welcoming environment.
- Planned and prepared meals and managed grocery inventory and household budgets efficiently.
- Provided dependable daily support, adapted to changing needs and maintained a high level of responsibility and discretion over more than eight years.
- Private domestic service provider in Singapore. Website not provided.
Sales Attendant
2 Years 4 Months- Welcomed customers with a friendly and helpful attitude and answered questions about products, inventory and promotions.
- Handled point-of-sale processes and payments accurately while maintaining organized displays and customer areas.
- Worked reliably with colleagues to support smooth daily operations in a customer-focused retail environment.
- Retail service provider in the Philippines. Website not provided.
Education
Advanced Diploma - Business Management
Diploma - Business and Sales Management
Completed
Diploma - Hospitality and Tourism Management
TEFL/TESOL
- Leadership, Innovation, Financial Literacy & Social Entrepreneurship
- Computer Fundamentals
Skills
Guest & Customer Service
Housekeeping & Hygiene Standards
Hospitality Operations
Customer Enquiries & Complaint Handling
POS & Payment Processing
Food Safety & Hygiene
SOP Compliance
F&B Operations
Inventory Support
Team Collaboration
Time Management
Attention to Detail
Microsoft Office
Websites
Certification
- Microsoft Office Specialist - Associate: Excel 2019, Word 2019 and PowerPoint 2019
- Customer Service National Certificate II - TESDA
- Food Safety Course Level 1 - Food safety and hygiene training
- First Aid + AED Training - Emergency response and workplace safety
- Fire Prevention / Fire Safety Training - Fire prevention and safety procedures
- Entrepreneurship and Sales, BizTalk - International Management Training Centre (IMTC)
- Volunteer Secretariat - FOWS Bayanihan Centre Singapore
- Nursing Aide / English - FOWS Bayanihan Centre Singapore
Target Roles
- Front Desk / Guest Services
- Housekeeping / Room Attendant
- Hotel Operations
Volunteer Community Involvement
- Church Warden / Ministry of Hospitality Volunteer, Novena Church, Singapore, 2024-01-01, Supports the Ministry of Hospitality by welcoming and assisting churchgoers and helping maintain an orderly, respectful and hospitable environment.
- Environmental / Waterways Volunteer, Kallang River, Singapore, Participates in community waterways activities supporting environmental care and responsible stewardship around the Kallang River.
Languages
- English, Advanced
- Filipino / Visayan, Native
Career Strengths
- Reliable and hardworking
- Customer-service focused
- Calm under pressure
- Flexible with shifts
- Strong hygiene awareness
- Organized and detail-oriented
- Team player
- Willing to learn hotel procedures and systems
References
Available upon request
Timeline
F&B Intern
Blackball
04.2025 - 11.2025
Service Crew
Mang-Inasal Restaurant
11.2023 - 09.2024
Food Attendant
Tah-mee Drinking & Frozen Yogurt
08.2023 - 11.2023
Household Manager / Organiser
Private Household
07.2014 - 01.2023
Sales Attendant
San Andres
01.2011 - 05.2013
Kingston International College
Advanced Diploma from Business Management
Kingston International College
Diploma from Business and Sales Management
Kingston International College
Diploma from Hospitality and Tourism Management
London Teacher Training College
TEFL/TESOL
Ateneo de Manila University
from Leadership, Innovation, Financial Literacy & Social Entrepreneurship
FOWS-ST
from Computer Fundamentals