Mary Grace S. Fernandez
Summary
Proven Ability to establish and maintain excellent communication and relationship with clients. Excellent time Management skills combines with a superior knowledge of the customer service industry. Hardworking, Trustworthy and ready to join on my next company.
Overview
20
20
years of professional experience
Work History
Purchasing Agent/Import Assistant
Lim Siang Huat Pte Ltd
06.2024 - Current
- Identifying and evaluating potential vendors
- Identifying and evaluating potential vendors
- Managing purchase orders and ensuring timely delivery
- Managed all aspects of import documentation, including preparing invoices, packing lists, and customs declarations, ensuring compliance with international trade regulations, resulting in timely clearance of goods.
Customer Service Supervisor (Retail Dept.)
Lim Siang Huat Pte Ltd
02.2012 - Current
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Resolve customer complaints via phone and email
- Inform customer of deals and promotions
- Processing order from Portals such as Amazon, Red Mart, Shopify, Cold Storage, Food Panda and NTUC
- Handling PDA (Personal Digital Assistant), and Tablet that we used as point of sale
- Configure, troubleshoot and support field PDAs running Windows Mobile and Point Care
- Responsible to update all the PDA if there is a new SKU (Stock Keeping Unit) new price and any other promotion
- Responsible to maintain and assure that all PDA is working and running properly
- TOP SKILLS: Patience, Positive Attitude, Product Knowledge, Listening Skills, Phone Skills, Resolving Conflict, Multitask, Ability to Work Under Pressure, Adaptability, Computer Skills
L1 Software Engineering / Helpdesk
Sweda System Philippines, Inc.
05.2007 - 06.2011
- Provide desktop support such as diagnosing hardware and software failures
- Installation and Configuration of operating system, drivers, software and other peripherals
- Responsible for providing technical assistance and support related to computer systems, hardware or software
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- TOP SKILLS: Have an Analytical Mind, Empathetic, Work Well Under Pressure, Willing to Learn, Pay Attention to Detail
Verifier / Reimbursement Processor / Encoder
Intellicare (ASALUS Corp.)
09.2005 - 07.2006
- Checking out the list of outpatient's statements of account weather the documents attached were completed or not
- Checking out the referral control sheet weather the form was complete filled out the date, name account#, diagnosis and procedure done
Education
Bachelor of Science - Computer Science
Ama Computer College
Makati (Philippines)05-2004
Skills
- Patience
- Positive Attitude
- Product Knowledge
- Listening Skills
- Phone Skills
- Resolving Conflict
- Multitask
- Ability to Work Under Pressure
- Adaptability
- Computer Skills
- Fast Learner
- Cloud-Based Knowledge
- Have an Analytical Mind
- Empathetic
- Work Well Under Pressure
- Willing to Learn
- Pay Attention to Detail
- Typing
- Internet
- Operating System
- Technical Troubleshoot
- Data Entry
- Microsoft Excel Vlookup
Hobbies and Interests
- Internet Surfing
- Reading Books
- Listening Music
- Gaming
Timeline
Purchasing Agent/Import Assistant
Lim Siang Huat Pte Ltd
06.2024 - Current
Customer Service Supervisor (Retail Dept.)
Lim Siang Huat Pte Ltd
02.2012 - Current
L1 Software Engineering / Helpdesk
Sweda System Philippines, Inc.
05.2007 - 06.2011
Verifier / Reimbursement Processor / Encoder
Intellicare (ASALUS Corp.)
09.2005 - 07.2006
Bachelor of Science - Computer Science
Ama Computer College
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