MARY GRACE ANZURES

Zone Manager/Area Manager

Ensured compliance of all branches within zone with company standards and policies.

Monitor daily operational performance. Implement operational improvements and best practices.

Supervise clinic incharge/ clinic managers.

Conduct performance reviews and provide coaching.

Support recruitment, training, and employee development. Resolved disciplinary and employee relations issues.

Develop action plans to improve performance.

Identify growth opportunities within the zone.

Ensure high levels of customer satisfaction.

Resolved escalated customer complaints to maintain high levels of customer satisfaction.

Maintain service quality standards across all locations..

Conduct regular audits and inspections.

Managed risk assessments to identify potential operational issues and ensure compliance. and investigate operational issues.

Monitor budgets and operating expenses.

Control costs and improve efficiency.

Review financial reports and profitability metrics.

Prepare management reports on performance, staffing, and operational issues.

Communicate company initiatives and strategic objectives to site teams.

Coordinate between headquarters and field operations.

Led operational initiatives to enhance patient care across multiple dental practices.

Developed and implemented training programs for staff, improving service delivery and team performance.

Streamlined workflow processes, resulting in increased efficiency within clinical operations.

• Provides 4 handed chair side assistance to the Dentist.
• Maintains and ensures cleanliness of all dental units and operatories.
• Maintains a high standard of infection control.
• Ensured all equipment functioned efficiently through regular checks and maintenance.
• Checked and replenished dental supplies to ensure availability for procedures.
• Ensures that patient records are ready for treatment of patients.
• Prepares and provide instruments materials needed for different dental procedures.
• Addressed patient inquiries and resolved complaints to enhance patient satisfaction.
• Calling and reminding patient for their next appointment.
• Advice patients on dental care and hygiene.
• Labels dental models for progressive and new treatment cases in specified boxes for the treatment planning of patients.
• Briefs patients on the usage and care of orthodontic appliances.
• Labeled and filed dental slides systematically for easy retrieval.
• Taking Digital X-Ray-OPG, P.A, Lateral CEPH, Orthodontic X-Ray.
• Carries out charting for the various treatment specialties.
• Carries out periodontal charting.
• Labeling of specimens/Swabs.
• Checked inventory levels and ordered necessary supplies.

• Oversee daily clinic operations, ensuring compliance with health regulations and quality standards.
• Coordinated patient scheduling and managed workflow to enhance appointment efficiency.
• Training junior staff on best practices in patient care and operational procedures.
• Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
• Created and implemented Standard operating policies to improve operational efficiency and patient care quality.
• Streamlined clinic operations, leading to more efficient appointment scheduling system.
• Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
• Streamlined clinic operations by implementing efficient scheduling and appointment systems.

• Assisted dental professionals in patient care, ensuring comfort and safety during procedures.
• Helped front desk staff register and process patients.
• Assisted with documenting clinic activities and updated medical records.
• Maintained adequate stock of dental supplies, equipment and forms in clinical areas.
• Liaised with patients and addressed inquiries, appointment requests and billing questions.

• Streamlined clinic operations to enhance patient flow and reduce wait times.
• Managed daily clinic operations efficiently
• Improved clinic efficiency by streamlining administrative processes and implementing new scheduling systems.
• Served as first point of contact with new and returning patients.
• Scanned and filed patient documents and files to provide accurate information to clinic staff.
• Managed financial counseling, appointment scheduling and in-office payments.
• Coordinated training programs for staff, focusing on compliance and best practices in patient care.

• Provides 4 handed chair side assistance to the Dentist.

• Maintains and ensures cleanliness of all dental units and operatories.

• Maintains a high standard of infection control.

• Checks and ensures that all equipment is functioning efficiently.

• Checks and replenish supplies.

• Ensures that patient records are ready for treatment of patients.

• Prepares and provides instruments materials needed for different dental procedures.

• Answering all patients' inquiries and complaints.

• Calling and reminding patient for their next appointment.

• Advises patients on dental care and hygiene.

• Labels dental models for progressive and new treatment cases in specified boxes

• for the treatment planning of patients.

• Briefs patients on the usage and care of orthodontic appliances.

• Labels and files slides.