Summary
Overview
Work History
Education
Skills
Certification
Personal Attributes
Driverlicense
Professional Highlights
References
Languages
Timeline
Generic

Marvin Kristijanto

Summary

Ultimately my objective is to mature with the company I am employed by, achieving both personal and organisational goals, while making a positive difference with my contribution. I am very well organised and dedicated individual who will tackle every task to the best of my ability. I am a friendly personality who easily gets along with everyone and is not shy to start conversations. Additionally, I am confident in working in a high paced, dynamic environment.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Process Technician Field

BHP
07.2022 - Current
  • Authority To Operate – General Warehouse & Packaging
  • Authority To Operate – Packaging Logistics
  • Authority To Operate – Residue / Matte / Sulphides.
  • Authority To Operate – NiSO4 Product Bagging & storage.
  • Loading & Unloading Sea Containers using reach stacker onto trucks
  • Packing nickel products
  • Loading nickel products into sea containers using forklift
  • Logistics
  • SAP
  • MineMarket
  • Permit Issuer and Isolator
  • BHP Gas Testing
  • Stocktake on nickel products and consumables.
  • Operating heavy machinery
  • Operating automated machinery and troubleshooting

Replenishment & Receiving Coordinator

Officeworks O'Connor
04.2014 - 07.2022
  • Highly developed customer service skills, including resolving conflicts with difficult customers and working towards the best outcomes for customers, shown through consistent positive customer feedback and a Gold Customer Service Award.
  • Ability to adapt my communication skills to varied audiences, for example interacting with customers who have difficulty understand or have a disability, children and their parents, business clients inquiring about our services and management to ensure team cohesiveness.
  • Time efficiency and organisational skill development during task heavy periods.
  • Visual Merchandising experience.
  • Cash Office - Handling Money, money reconciliation, banking.
  • Stock Receiving / Dispatch.
  • SAP.
  • Rostering.
  • Stock take controller.
  • Open/Closing store.
  • Complaints handling.
  • Liaise with brand reps.
  • Staff management.
  • Logistics.
  • Unloading/loading pallet of stocks of trucks.
  • Range review – Planograms.
  • Promotional Plan.

Manager

Pastacup Canningvale
01.2012 - 09.2013
  • Direct other employees their duties
  • Make certain things running smooth
  • Help out with preparing food and taking orders
  • Handle customer complaints

Functions Manager

Fremantle Sailing Club
07.2000 - 07.2009
  • Managing and supervising events such as Weddings, conferences, seminars and balls.
  • Welcoming members
  • Supervising and stock control of Food and Beverage section
  • Setting up function area, bar service, cashiering/handling money, fine dining service
  • Give feedback on staff meeting after functions as well as briefing and debriefing of the staff
  • Strong communication skills along with the ability to lead, mentor, coach and develop a team & Training of staff
  • Experience in rostering, ordering and maintaining budgets
  • Opening and closing procedures of the Clubhouse
  • Keep an eye on employees making sure things are being done right
  • Taking care customers/members complaints if they are unsatisfied and make them better and offer something in return

Front Office Staff

Bali Mandira Beach Resort & Spa
01.2000 - 06.2000
  • Welcome the arriving guests
  • Checking in and checking out
  • Receiving and processing reservations
  • Providing information service
  • Dealing with complaints and handling them
  • Communication and coordination with other departments
  • Filling of the arrival and departure register

Education

Completed Bachelor of Business Major in Hospitality Management -

Edith Cowan University
01.2001

Completed Course in Liquor Licensing. Completed Approved Managers Certificate. Completed Responsible Service of Alcohol Course -

Clubs WA
01.2008

Completed Coffee Basics Course. Braziliano Espresso Coffee Training Certificate -

Braziliano Coffee School / SuperBarista Alliance

Completed Diploma of Hospitality Management -

Bentley Hospitality Institute
01.1999

Completed Advance Diploma of Hospitality Management -

Bentley Hospitality Institute
01.1999

Completed Certificate IV in Hospitality (Food & Beverage) -

Bentley Hospitality Institute
01.1998

Completed year 12 -

Aquinas College
01.1997

Skills

  • Process flows
  • Continuous Improvement
  • Operational Efficiency
  • Preventive Maintenance
  • Process Monitoring
  • Equipment Troubleshooting
  • Machine setup
  • Strong Work Ethic
  • Teamwork and Collaboration
  • Troubleshooting skills
  • Works Well Under Pressure
  • Safety checking
  • Product Inspections
  • Spreadsheet tracking

Certification

· Licence to Perform High Risk Work

· Wheeled Front End Loader Operations

· Forklift

· Excavator Operations

· CN Non-Slewing Crane

· Skid Steer Loader Operations

· Reach Stacker

· First Aid – Cardiopulmonary Resuscitation, Basic Emergency Life Support

· Construction Induction (White Card)

· IMDG (Current)

· BHP Gas Tester

Personal Attributes

  • High level of computer proficiency
  • Proficient in MS Word
  • Advanced Outlook and Windows
  • Internet literacy
  • Working knowledge of PowerPoint
  • First Aid Training (Red Cross Australia)
  • Fire & Safety Training (Protector Fire Services Pty Ltd)
  • Multi-lingual - Fluent in English and Indonesian
  • A high level of initiative and a positive attitude
  • Reliable and Responsive
  • Excellent Interpersonal Communication Skills
  • Diverse knowledge of multinational cultures
  • Versatility in adapting to any environment
  • Ability to work independently and with team members
  • Ability to interpret current and emerging technologies and how they relate in business environment
  • Willingness to develop professionally
  • Ability to analyse problems & propose solutions
  • Strong customer relationship skills


Driverlicense

C Class (Manual)

Professional Highlights

Working in an environment where I could utilise my ability to provide outstanding customer service. Excellent written and verbal communication skills. High level of organisation and work ethic. High level of customer services experience. Management and leadership skills and qualities. Problem solving skills and able to promote ideas.

References

  • Tina Hurley, Packaging Supervisor – BHP Nickel West Kwinana Nickel Refinery, 0403 320 046
  • Alisson Peacock, Stationary Coordinator – Officeworks O’Connor, 0412 577 097
  • Michael Deleanu, Former Manager – Fremantle Sailing Club, 0490 819 422

Languages

Indonesian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Process Technician Field

BHP
07.2022 - Current

Replenishment & Receiving Coordinator

Officeworks O'Connor
04.2014 - 07.2022

Manager

Pastacup Canningvale
01.2012 - 09.2013

Functions Manager

Fremantle Sailing Club
07.2000 - 07.2009

Front Office Staff

Bali Mandira Beach Resort & Spa
01.2000 - 06.2000

Completed Bachelor of Business Major in Hospitality Management -

Edith Cowan University

Completed Course in Liquor Licensing. Completed Approved Managers Certificate. Completed Responsible Service of Alcohol Course -

Clubs WA

Completed Coffee Basics Course. Braziliano Espresso Coffee Training Certificate -

Braziliano Coffee School / SuperBarista Alliance

Completed Diploma of Hospitality Management -

Bentley Hospitality Institute

Completed Advance Diploma of Hospitality Management -

Bentley Hospitality Institute

Completed Certificate IV in Hospitality (Food & Beverage) -

Bentley Hospitality Institute

Completed year 12 -

Aquinas College

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Marvin Kristijanto