Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marvin Pang

Summary

Proven leader with a track record of enhancing team productivity and customer satisfaction at Changi Travel Services Pte Ltd. Excelled in client relations and strategic decision-making, boosting sales revenue by 10%. Skilled in fostering strong client relationships and leading teams to exceed performance goals. Demonstrates exceptional retail management and customer service excellence.

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.

Offering strong interpersonal skills and keen ability to learn and adapt quickly within dynamic work environment. Brings focus on operational efficiency and customer satisfaction, with hands-on experience in managing schedules and resources.

Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Personable and organized with talent for effective team coordination and problem-solving. Possesses solid grasp of operational procedures and excels in managing daily tasks and customer interactions. Ready to drive efficiency and support organizational goals through proactive leadership and strategic planning.

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

15
15
years of professional experience

Work History

Assistant Manager, Meet & Greet

Changi Travel Services Pte Ltd
07.2023 - 01.2025
  • Cultivated cohesive team environment by providing clear direction and support.
  • Led training initiatives, enhancing employee skills and confidence.
  • Established open lines of communication with team for feedback and suggestions.
  • Addressed service gaps with targeted initiatives to exceed customer expectations.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Assistant Team Lead

Changi Travel Services Pte Ltd
01.2018 - 06.2023
  • Coordinated schedules and resources, supporting project success.
  • Conducted performance reviews for team members to identify growth opportunities.
  • Led team meetings, promoting open dialogue and idea sharing.
  • Increased team productivity with clear delegation of responsibilities.
  • Worked with customer service to handle escalated customer issues.
  • Supervised 20 co-workers.
  • Covered shift shortages for day or night shifts to keep production schedule on time.
  • Increased sales revenue by 10 % each quarter.
  • Managed daily operations efficiently by monitoring task completion rates, allocating resources strategically as needed.

Sales Marketing Executive

Beautech Pte Ltd
08.2013 - 12.2017
  • Developed strong client relationships for increased customer loyalty and repeat business.
  • Analyzed competitors'' offerings to identify areas for differentiation, informing product positioning strategy improvements.
  • Negotiated contracts skillfully, securing favorable terms for the organization.
  • Delivered compelling presentations to secure new business opportunities and partnerships.
  • Built relationships with customers and community to establish long-term business growth.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.

Sales Assistant

Sidefame (Singapore) Pte Ltd
03.2010 - 07.2013
  • Processed sales transactions and handled cash register with accuracy.
  • Helped restock shelves and ensure products were readily available for customers.
  • Maintained clean and organized store displays to enhance shopping experience.
  • Participated in product promotions and special events to attract customers.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.

Education

No Degree - Mechanical Engineering

Institute of Technical Education
Singapore
12-2007

Skills

  • Client Relations
  • Cash Management
  • Effective Team Leadership
  • Strategic Decision-Making
  • Customer Service Excellence
  • Team Leadership
  • Retail Management
  • Process Optimization
  • Management of Retail Activities

Timeline

Assistant Manager, Meet & Greet

Changi Travel Services Pte Ltd
07.2023 - 01.2025

Assistant Team Lead

Changi Travel Services Pte Ltd
01.2018 - 06.2023

Sales Marketing Executive

Beautech Pte Ltd
08.2013 - 12.2017

Sales Assistant

Sidefame (Singapore) Pte Ltd
03.2010 - 07.2013

No Degree - Mechanical Engineering

Institute of Technical Education
Marvin Pang