Marry Dolle April Redondo
Store Manager
Singapore
Summary
Experienced retail management professional with a strong emphasis on driving store performance and providing exceptional customer experiences. Proficient in optimizing operational efficiencies and developing staff to their maximum potential. Noted for creating collaborative team environments and effectively adapting to evolving retail challenges. Skilled in implementing successful sales strategies and maintaining efficient inventory control.
Overview
13
13
years of professional experience
Work History
Store Manager
H&M SINGAPORE PTE LTD
06.2022 - Current
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness
- Developed empowering employee culture focused on equipping employees to independently meet customer needs
- Communicated with managers of other departments to maintain transparency
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition
Store Manager
Cotton On Group
11.2013 - 03.2022
- Company Overview: Singapore, Singapore
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
- Set, enforced and optimized internal policies to maintain responsiveness to demands
- Completed point of sales opening and closing procedures
- Schedules and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success
- Rotated merchandise and displays to feature new products and promotions
- Protected store from loss or theft by setting and enforcing clear security policies
- Coached sales associated on product knowledge by using wide variety of training tools
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard policies
- Approved regular payroll submissions for employees
- Managed inventory control, cash control and store opening and closing procedures
- Analyzed and interpreted store trends to facilitate planning
- Uphold and communicated store programs and standards to employees for optimal quality freshness, safety, and cleanliness
- Singapore, Singapore
Retail Store Supervisor
Signature Lines Inc
01.2012 - 10.2013
- Company Overview: Philippines, Philippines
- Achieved financial objectives by preparing budgets, scheduling expenditures, and analyzing variances
- Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits
- Oversaw employees and store functions on daily basis
- Organized shift meetings to communicate and resolve issues for night operations
- Liaised with store manager to set up visually appealing layout for store merchandise
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms
- Rectified issues with all staff departments
- Oversaw preparation and distribution of promotional materials and flyers
- Reviewed daily financial records and reports and identified deficiencies in need of attention
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals
- Philippines, Philippines
Management Trainee
TSS Singapore Pte Ltd
04.2012 - 10.2012
- Company Overview: Singapore
- Excelled in every store position and regularly backed up front-line staff
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
- Assisted in organizing and overseeing assignments, planning, and coordinating in-house and outsourced resources
- Conferred with customers each day to maintain current understanding of needs and preferences, resolves issues and promote brand loyalty
- Singapore
Education
Bachelor of Science - Hotel and Restaurant Management
Laguna State Polytechnic University
Los Baños, Laguna 06.2008 - 3 2012
Skills
- Team leadership and coaching
- Maximizing profitability
- Relationship building and management
- Customer Response
- Store displays
- Accurate money handling
- Personnel development
- Opening and closing procedures
- Product and services sales
- Training and mentoring
- Operations
- Staff Management
- Customer Relations
- Staff training and development
Timeline
Store Manager
H&M SINGAPORE PTE LTD
06.2022 - Current
Store Manager
Cotton On Group
11.2013 - 03.2022
Management Trainee
TSS Singapore Pte Ltd
04.2012 - 10.2012
Retail Store Supervisor
Signature Lines Inc
01.2012 - 10.2013
Bachelor of Science - Hotel and Restaurant Management
Laguna State Polytechnic University
06.2008 - 3 2012
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