Marry Dolle April
Store Manager
Singapore,310115
Summary
Career Objectives______________________________________________________________ A career opportunity utilizing and building upon my current skills where my education, experience and expertise will be use in helping attain my company/employer’s objective which in return will help me grow professionally. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Store Manager
COTTON ON SINGAPORE HOLDINGS PTE LTD
02.2018 - Current
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Supervised guests at front counter, answering questions regarding products.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Devised processes to boost long-term business success and increase profit levels.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory control, cash control and store opening and closing procedures.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Analyzed and interpreted store trends to facilitate planning.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Approved regular payroll submissions for employees.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands. I
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Assistant Store Manager
COTTON ON SINGAPORE PTE LTD
01.2016 - 02.2018
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
Supervisor
COTTON ON SINGAPORE PTE LTD
11.2013 - 01.2016
- G5282476T
Store Supervisor
SIGNATURE LINES INC. (LEVIS)
01.2013 - 09.2013
- Monitor the sales if still hitting the plan
- Checking all the inventory of the merchandise as well as do the ordering
- Distribution of duties and responsibilities to the staff
- Do the scheduling of the personnel
- Cascading the personnel to be vigilant in their duties and with the product knowledge.
Management Trainee
TSS SINGAPORE HOLDINGS PTE LTD
04.2012 - 10.2012
- Estimate food consumption, place orders with suppliers, and schedule delivery of fresh food and beverages
- Resolve customer’s complaints about food quality or service
- Monitor actions of staff and customers to ensure that health and safety standards and liquor regulations are obeyed
- Maintain budget and employee records, prepare payroll, and pay bills, or monitor bookkeeping records
- Arrange for maintenance and repair of equipment and other services
- Oversee service in dining room.
Cashier
Yellow Cab Food Corporation
08.2011 - 01.2012
- Communicate well with the customer
- Give the satisfaction of the customer
- Checking the service time
- Maintaining the cleanliness of the dining area
- Taking orders through phone and internet and check if the product is delivered on time.
Team Member
Kenny Roger Roaster
12.2010 - 04.2011
- Managing customer complaints/issues
- Training and motivating team members
- Preparation of products
- Ensuring products are cooked properly for our customers
- Excellent communication skills interacting with customers and team members throughout entire shift, maintaining good interpersonal relationships
Service Crew
Mc Donald’s SM Calamba City
09.2010 - 11.2010
- Serve and assist the customer
- Maintaining the cleanliness of the dining area
- Ensure the quality of food before serving to the customer.
Cashier
Greenwich Food and Famous Calamba
10.2009 - 03.2010
- Direct cleaning of kitchen and dining areas to maintain sanitation standards
- Check quality of deliveries of fresh food and baked goods
- Monitor food preparation and methods
- Identify and estimate quantities of foods, beverages, and supplies to be ordered
- Handle food, utensils, and bookkeeping materials.
Frontdesk Billing Clerk
Suncity Resort and Hotel Pansol Calamba City
03.2007 - 09.2009
- Maintain relations with customers and staff
- Get information from customers and employees
- Communicate with customers, sales reps, and suppliers
- Entertain and give the satisfaction of the customer.
Education
Bachelor - College, Management
Laguna State Polytechnic University, Hospitality Restaurant
Diploma - College, Hospitality Restaurant and Management
Lacuna State Polytechnic University
06.2008 - 01.2010
Bachelor - Science of Hospitality Management, Tourism
Colegio de San Juan de Letran Calamba
01.2006 - 01.2007
undefined
01.2005 - 01.2006
undefined
Colegio de San Juan de Letran Calamba
01.2001 - 01.2002
Skills
Team leadership and coaching
Relationship building and management
Maximizing profitability
Customer Response
Sales expertise
Timeline
Store Manager
COTTON ON SINGAPORE HOLDINGS PTE LTD
02.2018 - Current
Assistant Store Manager
COTTON ON SINGAPORE PTE LTD
01.2016 - 02.2018
Supervisor
COTTON ON SINGAPORE PTE LTD
11.2013 - 01.2016
Store Supervisor
SIGNATURE LINES INC. (LEVIS)
01.2013 - 09.2013
Management Trainee
TSS SINGAPORE HOLDINGS PTE LTD
04.2012 - 10.2012
Cashier
Yellow Cab Food Corporation
08.2011 - 01.2012
Team Member
Kenny Roger Roaster
12.2010 - 04.2011
Service Crew
Mc Donald’s SM Calamba City
09.2010 - 11.2010
Cashier
Greenwich Food and Famous Calamba
10.2009 - 03.2010
Diploma - College, Hospitality Restaurant and Management
Lacuna State Polytechnic University
06.2008 - 01.2010
Frontdesk Billing Clerk
Suncity Resort and Hotel Pansol Calamba City
03.2007 - 09.2009
Bachelor - Science of Hospitality Management, Tourism
Colegio de San Juan de Letran Calamba
01.2006 - 01.2007
undefined
01.2005 - 01.2006
undefined
Colegio de San Juan de Letran Calamba
01.2001 - 01.2002
Bachelor - College, Management
Laguna State Polytechnic University, Hospitality Restaurant