Marria Jennica R. Bautista
Summary
Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excel in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
7
7
years of professional experience
Work History
Senior Chatter VA
Fandom Agency
08.2023 - Current
- Exceptional Time Management
- Customer-centric
- Propensity for Self-Improvement
- Proven Self-Sufficiency
- Flexibility
- Ability to handle pressure
- Capable of handling various situations and providing quality services to clients
Store Partner Barista (Senior Barista)
Bo's Coffee Dagupan
09.2022 - 03.2024
- Greeted guests in a friendly manner as they entered the store and informed them about daily coffee and food specials
- Maintained a safe, clean, and professional workspace and appearance at all times
- Took customers’ orders, prepared beverages, served food items, cleaned tables, and restocked bar and kitchen for maximum efficiency
- Assisted customers with any concerns that may have arisen, from coffee mistakes to dietary restrictions
- Capable of assisting a lot of guests during rushes
- And provide good quality coffee and food
MILKTEA ON THE GO (OWNER)
Freelancer
06.2021 - 07.2022
- Managed day-to-day operations of the business
- Handled selection, and purchasing of good quality products
- Able to give the satisfaction of good quality drinks and packaging
- Founded a successful small business that grew by over 100% in under 1 year
Crew Leader/Shift Leader Manager
McDonald's
07.2018 - 03.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Collaborated with team members to complete orders.
Education
College Level -
LYCEUM-NORTHWESTERN UNIVERSITY
06.2022
Senior High School - Best in Research
LYCEUM-NORTHWESTERN UNIVERSITY
03.2018
Secondary Level -
LYCEUM NORTHWESTERN GENERAL HIGH SCHOOL
03.2016
Primary Level -
West Central Elementary School 1
03.2012
Skills
- Ability to quickly and accurately learn
- Computer Skills
- Leadership Experience
- Learning/adaptability skills
- Trustworthy person
- Hardworking
- Communicate clearly and positively with co-workers and management
- Maintain a high level of customer service during high-volume, high-speed operations
Personal Information
- Age: 26
- Height: 5'3 ft.
- Weight: 65 kg
- Citizenship: Filipino
- Date of Birth: 07/26/98
- Gender: Female
- Marital Status: Single
- Religion: Roman Catholic
Extracurricular Leadership Certification
- 08/17/2018 Certificate of Employee of the Month
- 06/26/2019 Promoting As Crew Leader at Mcdonald's Tapuac - Production Leadership Excellence
- 09/07/2019 Promoted to Shift Team Leader at Mcdonald's Tapuac - Outstanding Crew Leader
- 11/23/18, Workshop and Seminar Program at TGI – Fridays - The beverages Industry; Concepts and Innovations – Life of a Mixology; Career Path in the Bar and Beverage Industry – Innovations in the Beverage Industry – Demo in Cocktails/mocktails and molecular Mixology
- 11/24/18, Gen Restaurant (KOREAN RESTAURANT) – Seminar on innovation Trends in the restaurant at Gen Restaurant – Seminar Workshop on Restaurant Innovation and Trends
- 06/01/21, Lyceum Northwestern University – College of International Tourism and Hospitality Management- Student Council
- 12/01/21, Resbakuna Volunteer in Lyceum Northwestern University “PaskuhanBayanihanBakunahan”
- 05/26/22, Certificate of Completion for efficiently rendering the 400 hours of ON THE JOB TRAINING at the Goshen Resort and Hotel Front desk, Food and Beverages, and Housekeeping Department
- 05/26/22, The Star Trainee For being the OUTSTANDING TRAINEE at Goshen Resort and Hotel
- 05/26/22, Dedicated Trainee for being fully committed and motivated to accomplish any given tasks at Goshen Resort and Hotel
- 05/26/22, The Outstanding trainee for a fully committed barista for a month at Goshen Resort and Hotel
On The Job Training
- 03/01/18, Work Immersion – Tres Juanitos Resort, Barangay, Baybay lopez, Binmaley, Pangasinan, Front Desk Personnel, Housekeeping
- 05/26/22, Work Immersion – Goshen Resort and Hotel, Sitio Gumain, Bamban, Tarlac, 2317, Housekeeping, Food and Beverage, Front Desk
Timeline
Senior Chatter VA
Fandom Agency
08.2023 - Current
Store Partner Barista (Senior Barista)
Bo's Coffee Dagupan
09.2022 - 03.2024
MILKTEA ON THE GO (OWNER)
Freelancer
06.2021 - 07.2022
Crew Leader/Shift Leader Manager
McDonald's
07.2018 - 03.2020
Secondary Level -
LYCEUM NORTHWESTERN GENERAL HIGH SCHOOL
Primary Level -
West Central Elementary School 1
College Level -
LYCEUM-NORTHWESTERN UNIVERSITY
Senior High School - Best in Research
LYCEUM-NORTHWESTERN UNIVERSITY
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