MARLINA BINTE SUMADI
Singapore
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer's satisfaction and contribute to company success.
Overview
25
25
years of professional experience
Work History
Customer Service Officer
Mapletree Investments Pte Ltd
11.2010 - Current
- Providing mall concierge services
- Assisting customers in loyalty programmes & mall redemption programmes
- Processing the sale of Mapletree shopping vouchers
- Follow up on leasing leads for pushcart and vending machines: i) To ensure that vendor submit GTO monthly ii) Site walk and inspection of vendor operations
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Responded to customer requests for products, services, and company information.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Receptionist
Environmental Resources Management (ERM)
07.2010 - 10.2010
- Receiving walk-in customers and guest
- Perform clerical receptionist duties such as photocopying, filing, sorting and distributing paperwork
- Interact with colleagues with additional administrative matters
- Keeping track of pantry supplies
Constituency Support Officer
People Association c/o Siglap Constituency Office
07.2007 - 07.2010
- Actively promoting and marketing CC activities, courses, events and attract new CC signups
- Attending/assisting participants with their course renewal and registration
- Administrative support for operations of the Constituency office and Grassroots Organizations (GROs)
Flight Stewardess
Tiger Airways Pte Ltd
02.2006 - 07.2007
- Pre-flight preparation - Ensure all safety procedures are carried out before, during and after flight. Educating passengers with emergency equipment and safety procedures
- Opening and stock-taking of inflight food/beverages and closing of stock at the end of the flight
- Ensure passengers are comfortable and satisfied throughout their flight
- Carrying out inflight duties - serve refreshments/meals and selling gifts/duty free items
Corporate Support Officer
Ministry of Education
01.2000 - 02.2006
- Performing administrative duties that being assigned; - scanning and dispatching documents to departments
- Management of Relief Teachers
- Maintaining their attendance/records
- Call and induct the relief teachers
- Prepare their letter of appointment with the school and compute their salary after their services
- Management of School Teachers
- I) Collating of teachers’ workplan, updating teachers’ and staffs’ annual leaves/medical leaves and personal particulars
- II) Attend to students and parents' needs and queries whenever needed
Education
NITEC - Office Skills
ITE Clementi
06.1999
GCE ‘O’ Levels -
Siglap Secondary School
12.1997
PSLE -
Bedok South Primary School
12.1993
Skills
- Computer Literacy
- Customer oriented and amiable
- Team player, outspoken and driven
- Ability to communicate in English, Malay & Bahasa Indonesia
Timeline
Customer Service Officer
Mapletree Investments Pte Ltd
11.2010 - Current
Receptionist
Environmental Resources Management (ERM)
07.2010 - 10.2010
Constituency Support Officer
People Association c/o Siglap Constituency Office
07.2007 - 07.2010
Flight Stewardess
Tiger Airways Pte Ltd
02.2006 - 07.2007
Corporate Support Officer
Ministry of Education
01.2000 - 02.2006
GCE ‘O’ Levels -
Siglap Secondary School
PSLE -
Bedok South Primary School
NITEC - Office Skills
ITE Clementi
Similar Profiles
Jun Hao TanJun Hao Tan
Senior Manager, Group Tax at Mapletree Investments Pte LtdSenior Manager, Group Tax at Mapletree Investments Pte Ltd
SALASIA JAAFARSALASIA JAAFAR
Executive Customer Service Officer (Vivocity) at Mapletree Investments Pte LtdExecutive Customer Service Officer (Vivocity) at Mapletree Investments Pte Ltd
Rozlyafirdawatie RozliRozlyafirdawatie Rozli
Executive, Business Development & Customer Management at Sembcorp Solar Singapore Pte. Ltd.Executive, Business Development & Customer Management at Sembcorp Solar Singapore Pte. Ltd.