Marlene Ll De Guzman
Summary
Dynamic customer service professional with a proven track record at Venom Music Bar & Resto PTE LTD, enhancing customer satisfaction ratings through exceptional service and effective problem-solving. Skilled in customer service optimization and maintaining composure under pressure, I consistently anticipate client needs and deliver high-quality support.
Overview
1
1
year of professional experience
Work History
Customer Service
Venom Music Bar & Resto PTE LTD
07.2024 - 02.2025
- Delivered exceptional customer service with timely communication and proactive problemsolving.
- Trained stock team in merchandising, storage management and customer service.
- Delivered exceptional customer service by addressing inquiries promptly and professionally.
- Enhanced store reputation with excellent customer service and professional demeanor.
- Delivered exceptional customer service, addressing guest concerns promptly and professionally.
- Exercised composure under pressure and in escalated customer service scenarios.
- Provided quality customer service to earn satisfaction ratings of Number%.
- Delivered exceptional customer service, addressing concerns with empathy and professionalism.
- Improved customer service ratings by addressing concerns promptly and professionally.
- Reviewed customer feedback to determine strategies for improving customer service.
- Anticipated guests' needs and delivered excellent customer service.
- Provided excellent customer service while meeting challenging time goals.
- Greeted customers and provided outstanding customer service.
- Delivered exceptional customer service, addressing client concerns promptly and effectively.
- Supported customer service, providing informational resources regarding promotions and sales.
- Analyzed customer feedback and provided solutions to improve customer service.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Maintained customer service standards for department and company at large.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Increased member retention through exceptional customer service during stressful situations.
- Streamlined customer service processes for improved efficiency and response times.
- Provided exceptional customer service, addressing rider concerns promptly and professionally.
- Managed high call volume while maintaining excellent customer service standards.
- Strengthened company reputation by delivering exceptional customer service and support.
Education
Senior High School Graduate - Business
St.Martin De Porres Catholic School
Philippines06.2023
Skills
- Customer service abilities
- Customer service understanding
- Exceptional customer service
- Customer Service and Engagement
- High-quality customer service
- Customer service optimization
- Customer service and support
- Effective customer service
Timeline
Customer Service
Venom Music Bar & Resto PTE LTD
07.2024 - 02.2025
Senior High School Graduate - Business
St.Martin De Porres Catholic School
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