Mark Vincent Casupanan
Summary
Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Transport Liaison Officer
Singapore Prison Service
09.2023 - Current
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Coordinated efforts between teams to achieve operational objectives within tight deadlines.
- Streamlined processes for increased efficiency by identifying areas of improvement and implementing changes.
- Established effective communication channels by collaborating with various departments and stakeholders.
- Increased overall productivity by implementing efficient workflow processes that reduced redundancies within the organization.
- Prepared and delivered presentations and reports on liaison activities for supervisors.
Escort Officer
Singapore Prison Service
09.2022 - Current
- Enforced security procedures and policies to ensure the safety and security of persons in custody.
- Enhanced security by conducting thorough pre-shift inspections and equipment checks.
- Improved response times by regularly updating knowledge on emergency procedures, routes, and locations of safety equipment.
- Handled emergencies calmly and professionally, providing immediate assistance or coordinating support as needed until the situation was resolved.
- Promoted teamwork among fellow Escort Guards through open communication channels, fostering an environment conducive to collaboration and mutual support.
- Contributed to team success by participating in ongoing trainings, sharing expertise with colleagues, and staying current on industry trends.
Rehabilitation Programme Facilitator
Singapore Prison Service
01.2019 - 09.2022
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Provided constructive feedback to participants during debriefing sessions, fostering personal growth and skill development.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
Correctional Unit Officer (Personal Supervisor)
Singapore Prison Service
09.2011 - 09.2022
- Maintained order within the unit through consistent enforcement of rules and regulations, promoting a secure environment.
- Contributed to overall facility security through vigilant observation of surroundings, promptly reporting suspicious activity or potential threats.
- Enhanced facility operations by collaborating with staff on implementing effective policies and procedures.
- Ensured accurate record-keeping by diligently updating inmate files, documenting incidents, and submitting daily reports as required.
- Reduced incidents of conflict by skillfully managing inmate interactions, mediating disputes when necessary.
- Assisted in the rehabilitation process by connecting inmates with appropriate programs and resources based on individual needs.
Customer Service Officer
Goldin Enterprise
07.2011 - 09.2011
- Contributed to the achievement of departmental targets by meeting key performance indicators consistently.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
Education
Bachelor of Arts - Psychology
Murdoch University
Singapore09.2017
Diploma - Civil Aviation
Republic Polytechnic
Singapore05.2011
GCE 'O' Levels -
Marsiling Secondary School
Singapore12.2007
Skills
- Decision Making
- Problem Solving
- Conflict Resolution
- Resource Allocation
- Critical Thinking
- Active Listening
- Interpersonal Skills
- Emotional Intelligence
- Time Management
- Effective Communication
- Risk Assessment
- Report Creation
Personal Information
- Date of Birth: 09/22/91
- Nationality: Singapore Citizen
Certification
Perform Basic Aircraft Safety Practices and Documentation
Basic and Intermediate Microsoft Excel 2010
Investigative Interview Techniques
Languages
English
Malay
Chinese (Mandarin)
Tagalog
Timeline
Transport Liaison Officer
Singapore Prison Service
09.2023 - Current
Escort Officer
Singapore Prison Service
09.2022 - Current
Rehabilitation Programme Facilitator
Singapore Prison Service
01.2019 - 09.2022
Correctional Unit Officer (Personal Supervisor)
Singapore Prison Service
09.2011 - 09.2022
Customer Service Officer
Goldin Enterprise
07.2011 - 09.2011
Bachelor of Arts - Psychology
Murdoch University
Diploma - Civil Aviation
Republic Polytechnic
GCE 'O' Levels -
Marsiling Secondary School
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