Summary
Overview
Work History
Education
Skills
Timeline
Disclaimer
Personal Background
Generic
Mark Joseph Aguilar

Mark Joseph Aguilar

Singapore

Summary

Dynamic and motivated professional seeking to excel in a challenging environment that promotes skill development and personal growth. Eager to explore diverse fields while leveraging a strong work ethic and commitment to excellence. Aiming to maximize potential and contribute meaningfully to organizational success through inspiring performance and innovative solutions. Passionate about continuous learning and collaboration to drive impactful results.

Overview

11
11
years of professional experience

Work History

Store Supervisor

Liho Tea
06.2023 - 09.2025
  • Trained and mentored staff on customer service best practices and product knowledge.
  • Supervised daily operations, ensuring efficient workflow and team collaboration.
  • Monitored inventory levels, coordinating replenishment to maintain stock availability.
  • Developed staff schedules, optimizing labor resources to align with peak business hours.
  • Educated and trained staff to equip with knowledge about products, customer service and store policies.
  • Oversaw daily operations across multiple locations, ensuring alignment with corporate objectives.

Club Lounge Host

Intercontinental Robertson Quay
09.2022 - 06.2023
  • Coordinated lounge operations, optimizing workflow and enhancing guest experiences.
  • Managed guest seating and reservations to optimize dining flow and enhance customer experience.
  • Managed guest interactions to ensure exceptional service and satisfaction.
  • Oversaw inventory management, ensuring adequate supply levels of beverages and snacks.
  • Managed reservation system, coordinating table availability and guest flow.
  • Greeted and seated guests, ensuring optimal dining experience.

Barista

The Coffee Bean & Tea Leaf
11.2021 - 06.2022
  • Prepared high-quality coffee beverages using espresso machines and manual brewing methods.
  • Trained new staff on beverage preparation and customer service best practices.
  • Maintained cleanliness and organization of workstations to ensure compliance with health standards.
  • Handled customer inquiries and resolved issues to enhance overall satisfaction.
  • Cleaned counters, machines, utensils, and seating areas daily.

Team Leader

BLK 513
10.2016 - 01.2020
  • Attending Customer Complaints
  • Prepared high-quality beverages, ensuring consistency and adherence to established recipes.
  • Implemented efficient workflow processes, enhancing order accuracy during peak hours.
  • Making sure the store runs smoothly and effectively Recruiting, training, supervising and appraising staff.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Banquet Server

Crown Plaza Manila Galleria
10.2014 - 03.2016
  • Managed orders efficiently, minimizing wait times while maintaining accuracy in food delivery.
  • Coordinated banquet setups and tear-downs, ensuring seamless event transitions.
  • Delivered exceptional customer service, enhancing guest satisfaction during events.
  • Implemented improved workflow processes, reducing setup time for large events.
  • Collaborated with kitchen staff to synchronize food service timing and presentation.
  • Set up banquet tables and chairs based on event requirements.

Education

Bachelor of Science - Hotel and Restaurant Management

Hotel And Restaurant Management
Philippines
10-2013

Skills

  • Skilled in MS Word, Excel, and PowerPoint
  • Proficient in delivering high-quality customer service
  • Food preparation knowledge
  • Multitasking and organization
  • Problem-solving
  • Positive attitude and enthusiasm

Timeline

Store Supervisor

Liho Tea
06.2023 - 09.2025

Club Lounge Host

Intercontinental Robertson Quay
09.2022 - 06.2023

Barista

The Coffee Bean & Tea Leaf
11.2021 - 06.2022

Team Leader

BLK 513
10.2016 - 01.2020

Banquet Server

Crown Plaza Manila Galleria
10.2014 - 03.2016

Bachelor of Science - Hotel and Restaurant Management

Hotel And Restaurant Management

Disclaimer

I hereby certify that the above information is true and correct to the best of my knowledge and my belief. 


Mark Joseph S. Aguilar 

Applicant

Personal Background

  • Nickname: Mark, Mj
  • Birth Date: 27 December 1992
  • Gender: Male
  • Status: Single
  • Weight: 64 Kg.
  • Height: 5’7”
  • Language Spoken: English / Tagalog
  • Nationality: Filipino
  • Religion: Catholic

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Mark Joseph Aguilar