Mark Anthony Sicat
Vice-President, ITT SRE For Treasury & Market, DBS Bank Singapore
Singapore
Summary
- 20 Years of professional experience in Information Technology and Treasury Market with excellent employee development, customer service and analytics skills.
- 16 Years of Murex experience in Application Support and Integration with excellent team builder and leader of initiatives.
- 9 Years as Interface team-lead role supporting FO traders, Middle office and Back office users
- 6 Years as Team Manager, Site-Reliability-Engineering (SRE) Engineer, in-charge of motivating and executing the new model for IT operations using Site Reliability Engineering guidelines to transform traditional IT BAU to SRE-Led operations
- Multiple Years of experience in project migrations including Murex application upgrades and migration from multiple platforms.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Vice President, ITT Central Internal Applications, SRE-Murex, ITT-Technology & Operations, DBS Bank Ltd, Singapore
DBS Bank Ltd
03.2024 - Current
- Managing team members on developing and providing automation on system processes, monitoring and observability
- Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization
- Mainly assigned in transforming traditional BAU of entire ITT CIA applications to on-board into SRE
- Leading entire ITT CIA department in providing robust system monitoring and observability aligned with bank’s architecture and PRIDE values
- Providing 24/7 support to both ITT BAU and stakeholders / users
- Primary contact person for all SRE related changes across up streams and down streams applications
- Mainly assigned in assisting various teams on different countries Singapore, India, Hong Kong, Indonesia to transform their BAU support into SRE way.
- Overall architect of providing standard dashboards for all ITT CIA applications
- Senior Manager-in-charge to liaise with in-house SRE application teams and external vendors such as MUREX, RPA NICE and Pagerduty (Australia)
- Main Manager as technical reviewer and approver of all changes (CR) across ITT CIA.
- Established and maintained strong relationships with customers, vendors and strategic partners
Monitored key business risks and established risk management procedures
Assistant Vice President, Murex Application Support, SRE, ITT-Technology & Operations, DBS Bank Ltd, Singapore
DBS Bank Ltd
03.2019 - 02.2024
- Mainly assigned in conducting SRE observability, BIG Data, developing monitoring/detection & auto-healing, crafting SRE frameworks to motivate automation and removal of manual toils for support operations and up-skilling team members with various SRE tools available
- Part of Senior Management of huge Core-Investment Application teams to discuss progress of deliverables, people management, production and project progress and issues on weekly basis
- Providing 24/7 production support for Murex/MLC/Risk users (Front office trades, Back office, Finance, Operations and downstream users)
- Handling team that is assigned to provide seamless support in terms of monitoring and automating several critical BAU/business processes
- Part of core automation team that is designed to provide automation of critical processes within ITT department
- Handling and designing overall architecture of Murex SRE that includes collaboration work within whole ITT departments and external vendors
- Leading SRE team in developing monitoring tools and alerts technology to create proactive actions
- Performing root cause analysis and develop fixes to solve new issues
- Providing quality service to all Murex users by presenting business solutions to daily manual / BAU tasks
- Working with different third party/vendor/support teams to provide seamless support model for business
- Coordinating and handling system maintenance processes including MxML Purge, Database Reorg and ad-hoc purging
- Assigned to maintain and support Murex/MLC/Var Environments for User Acceptance Testing
- Engaged in rolling out of new version of application adhering to best practices of release management procedures.
Senior Associate, Murex Application Support, ITT-Technology & Operations, DBS Bank Ltd, Singapore
DBS Bank Ltd
03.2015 - 03.2019
- Interface Technical Lead, Murex migration from Mxg2000 to latest 3.1 version
- Team lead, Murex/MxML Interface stream of entire Murex Support Team
- Team lead, handling Market Data (MDRS/MDCS) stream includes rates configuration, rate sheets, revaluation rate curves and assignments
- Team lead, providing 24/7 support in-house Rates Management System and Finance users
- Providing solutions and maintenance to Murex /MxML including regular maintenance with multiple purging jobs
- Primarily assigned to work with external vendors such as Murex, Markitwire, CAPS and Reuters (RICs configurations)
- Implementation of interfaces business workflows, end-to-end from external gateway – Murex – downstream
- Primarily assigned analysing and defining business logic with Murex Integration team in implementing new and existing MxML workflows
- Provide continuous improvement initiatives and automating recurring tasks within Murex application.
Associate, Murex Application Support, ITT-Technology & Operations, DBS Bank Ltd, Singapore
DBS Bank Ltd
08.2008 - 02.2015
- 24/7 production support for Murex/MLC/Risk users (Front office trades, Back office, Finance, Operations and downstream users)
- Murex Technical support covering EOD Batch, Murex MXML and Murex Datamart Reporting
- Murex Technical team member for 3 different streams (Interface, Infrastructure and Reporting)
- Hands on experience in setup and monitoring Murex EOD Batch jobs
- Murex EOD Batch configuration set up, MxML, Datamart support
- Extensive working knowledge on Murex DataMart and Murex Mxml exchange
- Regular Change request (CR) implementations including new business logic and production fixes
- Dedicated Project support covering technical areas in Interface and Infrastructure setup
- Annual technical support for CAPS, Disaster Recovery (DR) and different vendors
- Assigned to work with third party vendor/support team to provide seamless support for business
- Perform root cause analysis and contribute to problem solving
- Trouble-shoot Technical related problems and take corrective action
- Develop monitoring tools/alerts to create proactive actions.
Professional Technology Consultant for OPIC Trading Application, OCBC Bank Ltd, Singapore
OCBC Bank Ltd
10.2007 - 07.2008
- Provide 24/7 production support for Misys/OPICS Trading application users (Front office trades, Back office, Finance, Operations and downstream users)
- Weekly rotation of phone-duty for production and UAT support roles
- Assigned to troubleshoot, resolve and escalate issues during UAT & Operations testing with detailed issue escalation and resolution through interaction with Misys vendor
- Liaise with various Operation users and Misys vendors to resolve issues, determine customer’s business requirements; Identify solution gaps and help Misys to specify and develop global complex solutions which will add value to bank’s business
- Intensive System and Unit testing with business users and external vendor to ensure system integrity
- Create and carry out go live procedures within project cycle
- Support the User Acceptance & Operations testing of the OPICS system.
Senior Officer Level 1, Information Technology Department, Rizal Commercial Bank Corporation (RCBC Bank), Philippines
Rizal Commercial Bank Corporation (RCBC Bank)
04.2006 - 09.2007
Senior Programmer, Information Technology Department, Philippine Postal Savings Bank, Inc. (Main Office)
Philippine Postal Savings Bank, Inc. (Main Office)
11.2005 - 04.2006
System Analyst Level 1, Information Technology Department, Philippine Postal Savings Bank, Inc. (Main Office)
Philippine Postal Savings Bank, Inc. (Main Office)
04.2005 - 11.2005
System Programmer Level 1, Information Technology Department, Philippine Postal Savings Bank, Inc. (Main Office)
Philippine Postal Savings Bank, Inc. (Main Office)
04.2004 - 04.2005
Education
Bachelor of Science in Information Technology - Information Technology
Pamantasan Ng Lungsod Ng Maynila
Philippines 06.2000 - 03.2004
Skills
Timeline
Vice President, ITT Central Internal Applications, SRE-Murex, ITT-Technology & Operations, DBS Bank Ltd, Singapore
DBS Bank Ltd
03.2024 - Current
Assistant Vice President, Murex Application Support, SRE, ITT-Technology & Operations, DBS Bank Ltd, Singapore
DBS Bank Ltd
03.2019 - 02.2024
Senior Associate, Murex Application Support, ITT-Technology & Operations, DBS Bank Ltd, Singapore
DBS Bank Ltd
03.2015 - 03.2019
Associate, Murex Application Support, ITT-Technology & Operations, DBS Bank Ltd, Singapore
DBS Bank Ltd
08.2008 - 02.2015
Professional Technology Consultant for OPIC Trading Application, OCBC Bank Ltd, Singapore
OCBC Bank Ltd
10.2007 - 07.2008
Senior Officer Level 1, Information Technology Department, Rizal Commercial Bank Corporation (RCBC Bank), Philippines
Rizal Commercial Bank Corporation (RCBC Bank)
04.2006 - 09.2007
Senior Programmer, Information Technology Department, Philippine Postal Savings Bank, Inc. (Main Office)
Philippine Postal Savings Bank, Inc. (Main Office)
11.2005 - 04.2006
System Analyst Level 1, Information Technology Department, Philippine Postal Savings Bank, Inc. (Main Office)
Philippine Postal Savings Bank, Inc. (Main Office)
04.2005 - 11.2005
System Programmer Level 1, Information Technology Department, Philippine Postal Savings Bank, Inc. (Main Office)
Philippine Postal Savings Bank, Inc. (Main Office)
04.2004 - 04.2005
Bachelor of Science in Information Technology - Information Technology
Pamantasan Ng Lungsod Ng Maynila
06.2000 - 03.2004
Similar Profiles
Vasanth Kumar SVasanth Kumar S
Branch Manager at DBS Bank ltdBranch Manager at DBS Bank ltd
Dwayne Lee Nai ZhouDwayne Lee Nai Zhou
Treasures Bancassurance Specialist at DBS Bank LtdTreasures Bancassurance Specialist at DBS Bank Ltd
Mohamed Muthu Bhava Mohamed AbdullahMohamed Muthu Bhava Mohamed Abdullah
Senior Software Developer at DBS Bank LtdSenior Software Developer at DBS Bank Ltd