Mark Anthony Pagulayan
Summary
Dynamic and dedicated Food Waiter at Pocoloco Pte Ltd, recognized for exceptional customer service and strong multitasking abilities. Enhanced guest satisfaction through effective communication and cleanliness, while efficiently managing cash transactions. Leveraged menu knowledge to suggest items, contributing to a positive dining experience and fostering repeat business.
Overview
10
10
years of professional experience
Work History
Food Waiter
Pocoloco Pte Ltd
03.2025 - Current
- Provided exceptional customer service by promptly taking orders and addressing guest inquiries.
- Collaborated with kitchen staff to ensure timely food delivery and accurate order preparation.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Managed cash register transactions efficiently, ensuring accurate billing for customers.
- Suggested menu items to guests based on preferences, increasing customer satisfaction rates.
Crew Member
Mcdonalds
Dubai
01.2016 - 03.2018
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, adhering to safety and sanitation standards.
- Collaborated with team members to streamline order preparation processes, enhancing workflow efficiency.
- Assisted in training new crew members on operational procedures and best practices.
Education
High School Diploma -
Isabela State University
PhilippinesSkills
- Strong multitasking
- Customer service focus
- Cleanliness
- Professional appearance
Timeline
Food Waiter
Pocoloco Pte Ltd
03.2025 - Current
Crew Member
Mcdonalds
01.2016 - 03.2018
High School Diploma -
Isabela State University