Mark Ng
Senior Supervisor , Broadcast Operations
Summary
Work in a high availability environment, requiring a 99.99% uptime.
Highly effective in identifying workflow failure points and providing prevention procedures.
Able to understand customers expectations and provide solutions to meet business objectives. Eg: platform migration , server to cloud based. Cost savings analysis , workflow realignment.
Incident management. Able to communicate discrepancy incidents to clients with a satisfactory action plan with timely follow up that will address customers’ concern and regain trust in the company’s competency.
Effective negotiator with strong persuasion skills.
Overview
24
24
years of professional experience
Work History
Senior Supervisor, Operations
SPTL Holdings Pte Ltd
- Support Department Head on managing Ops team Shift rostering with Leave applications and Overtime assigned
- Participate in recruitment interviews for Broadcast Operation Officer for best potential hires
- Assist in evaluating staff appraisal and disciplinary issue
- Periodical review of operations processing workflows to maintain efficiency and effectiveness
- Participate in building up and testing of stability for new workflow when deploying of new soft/hardware for automation/content management system
- Support on-going projects and liaising with vendors
- Key project: Building new Control Rooms for 70 Channels, recommending Console design and functionalities, proposing layout for equipment setup
- Keep renovation/installation works meeting timeline given
- Additional staff resources planning, sourcing for freelancers, on managing LIVE events across 14 SPN Sports Channels
- Updating of internal resources booking system, ScheduALL.
Senior Supervisor, Operations
SPTL Holdings Pte Ltd
07.2017 - 08.2024
Shift supervisor, Operations
SPTL Holdings Pte Ltd
07.2013 - 06.2017
Senior Broadcast Operations Officer
SPTL Holdings Pte Ltd
12.2007 - 07.2013
Broadcast Operations Officer
SPTL Holdings Pte Ltd
10.2003 - 12.2007
Operations Executive
Marina (GU) Pte Ltd
07.2002 - 07.2003
- Ensuring smooth daily operation of 15 food stalls at various food courts situated islandwide
- Supervisory and allocating of manpower
- Troubleshooting/Coordinations for contingencies that cause stalls to pause operations
- Eg: Equipment breakdowns, Power failure, staff shortage during peak hours
- Handles daily cash from sales and banking in of the money received
- Conducting routine and spot-checks on food quality and cleanliness of stalls
- All other ad-hoc and miscellaneous matters
- Eg: Applying for Food licenses and liaising with contractors/Suppliers for new branches, Work Permit and recruitment exercises.
Broadcast Network Controller
Home Box Office (S) Pte Ltd
11.2000 - 06.2002
- Master Control of On-Air Room
- Ensuring good audio and video quality of On-Air programmes
- Monitoring of accurate and correct subtitling for movies
- Maintaining seamless transmission feeds with accuracy in accordance to programming schedules
- Trouble-shooting On-Air problems
- Eg: Manual patching of broadcast equipment to bypass faulty hardware, Manual adjustment of stipulated airtime when events overrun/under run
- Digitizing of promo-clips from tapes to computer servers as according to programme logs
- Submit report of On-Air faults happened during shift and rectification methods used.
Education
Kheng Cheng School
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Bartley Secondary School
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Yishun Commercial School
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PSB Academy
Skills
High attention to details
Analytical thinking
Patient and effective mentor
Clear communication skills
Composed during crisis management
Independent and yet a great team player
Original thinking that forms new solutions
Availability
09/02/24
Race / Dialect
Chinese / Teochew
Personal Information
- Age: 45
- Citizenship: Singaporean
- Marital Status: Married
Timeline
Senior Supervisor, Operations
SPTL Holdings Pte Ltd
07.2017 - 08.2024
Shift supervisor, Operations
SPTL Holdings Pte Ltd
07.2013 - 06.2017
Senior Broadcast Operations Officer
SPTL Holdings Pte Ltd
12.2007 - 07.2013
Broadcast Operations Officer
SPTL Holdings Pte Ltd
10.2003 - 12.2007
Operations Executive
Marina (GU) Pte Ltd
07.2002 - 07.2003
Broadcast Network Controller
Home Box Office (S) Pte Ltd
11.2000 - 06.2002
Senior Supervisor, Operations
SPTL Holdings Pte Ltd
Kheng Cheng School
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Bartley Secondary School
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Yishun Commercial School
undefined
PSB Academy
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