Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

MARK LEONG JIUN LOONG

Singapore

Summary

Dynamic and results-oriented sales professional with over 20 years of experience in enterprise sales and account management across diverse industries, including financial services and the public sector. Proven track record in driving company development, strategic planning, and enhancing client retention in highly competitive environments underscores a commitment to sales excellence. Expertise in closing complex sales and delivering tailored solutions within challenging enterprise contexts complements strong pipeline and client relationship management skills. Highly adaptive and organized, consistently demonstrating self-motivation and a goal-oriented approach while thriving under pressure.

Overview

27
27
years of professional experience

Work History

Regional Director, Singapore and Malaysia

MongoDB Singapore
11.2021 - 09.2022
  • Responsible for the setup and business development of MongoDB’s expansion in Singapore and Malaysia.
  • Recruiting, training, and supporting a team of four Account Managers in Singapore and Malaysia, as well as carrying out regular performance evaluations.
  • Overseeing everyday sales operations, managing, and establishing performance goals.
  • Creating and implementing business strategies and marketing initiatives.
  • Increased regional sales by developing targeted marketing techniques, and building strong relationships with important clients.
  • Managing internal and external stakeholder relationships to meet company objectives. Internal stakeholders include talent acquisition, support, product development, marketing, operations, public relations, and others. Externally, this entails forming alliances with SI, GSI, and Cloud Partners, as well as maintaining positive connections with key clients.
  • Addressing escalated client complaints, incident reports, and customer satisfaction.
  • Experienced with the MEDDPICC sales procedure.
    Consistently met the quarterly target.
    Reason for departure: management changed.


Country Manager, Singapore

NetApp Singapore, Asia Pacific
04.2020 - 10.2021
  • Primarily responsible for the business development and expansion of NetApp’s business in Singapore.
  • Managed budgets, financial planning, and forecasting to optimize sales and revenue for the country.
  • Optimized resource allocation, enhancing operational efficiency, and increasing productivity.
  • Built a high-performing sales team through focused recruitment, training, and performance management activities.
  • Recruited, trained, and coached a 6-member team to support company growth.
  • Coached and mentored team members, fostering a culture of continuous learning and development, so as to motivate the team to be productive and engaged in work.
  • Regular one-on-one meetings with sales team members to identify selling hurdles and offer insight into the best remedy.
  • Increased market share by developing and implementing effective sales strategies.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Collaborated cross-functionally with headquarters, regional teams, and other teams to maintain a consistent message and experience.
  • Developed and maintained relationships with customers and suppliers through account and channel development.
  • Effectively accomplished the country's priorities and KPIs, and supported the company's overall success. It is often required to define, communicate, and promote the company’s strategies and needs to the senior leadership team, internal stakeholders, and partners, as well as to the sales team.
  • Team Singapore achieved its target with over 100%, with a growth of over 10% to 20% year over year in FY21/22.


Sales Director / Enterprise Sales Lead

Red Hat Singapore, Asia Pacific
03.2016 - 04.2020
  • In charge of expanding Red Hat's market share in Singapore's designated Red Hat Enterprise accounts.
  • Served as a Key Account Director for a major local bank, and as a team manager for four account managers covering Singapore's enterprise business, providing guidance, coaching, and support.
  • Managed team of sales representatives, providing guidance, coaching and support.
  • Regular one-on-one meetings with sales team members to identify selling hurdles and offer insight into the best remedy.
  • Managed complex negotiations with key accounts resulting in long-term contracts that bolstered annual revenue figures significantly.
  • Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Reached new consumers using existing partners and contacts.
  • Serving as a reliable consultant to these business clients, we facilitated their digital transformation process by empowering them to deliver their services more quickly and effectively.
  • Establish and preserve strong bonds with sponsors and senior members in these accounts.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Managed complex negotiations with key accounts resulting in long-term contracts that bolstered annual revenue figures significantly.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Increased Singapore enterprise revenue by over four times in two fiscal years.
  • Increased the revenue of a major local bank from $1 million USD in 2016 to $12 million USD in 2018.
  • Grew revenue in the FSI sector to more than three times over three years.
  • Grew the enterprise business revenue to more than 1.5 times in FY19.
  • Attained a quota of over USD 10 million annually and exceeded 130%, 150%, and 105% in FY18, FY19, and FY20, respectively.
  • Qualified for Red Hat’s President Club two years in a row, in FY18 and FY19.


Strategic Sales Director, Named Accounts

VMware Inc, Singapore
01.2015 - 02.2016
  • Responsible for expanding VMware technology to specified Global Large Accounts and FSI Strategic Accounts.
  • As a trusted advisor to these enterprise clients, I assisted them in redefining how they provide IT services to their businesses, resulting in lower operating costs, increased productivity, improved scalability, and reliability, all while enabling them to drive business agility through innovation and technology.
  • Primary driver for all sales and business development operations, including lead generation, qualification, account strategy implementation, and deal closure.
  • Own, build, and maintain solid relationships with top members and sponsors in these accounts.
  • Focus on value selling while finding important levers that influence the customers' businesses, leveraging ROI analysis, business performance metrics, and CAPEX versus OPEX.
  • Focus on encouraging the use of scalable, cloud-based infrastructure (IaaS/PaaS/SDDC) using software.
  • Use current pre-sales and consulting resources to engage and grow VMware's portfolio.
  • Work with virtual account teams from different geographies to drive VMware's FSI accounts growth strategy.




Sales Director, Enterprise and Commercial Business

Oracle Corporation, Singapore
02.2012 - 10.2014
  • Team Leader and Manager in charge of expanding Oracle's Systems Technology within our designated enterprise account business. These designated industries include financial services, high-tech manufacturing, oil and gas, telecommunications, and other white-space accounts.
  • Tasked with developing close relationships at the mid and senior levels in our Strategic Accounts, which comprise both local Large Enterprise Accounts and Global Enterprise Accounts with a presence in APAC.
  • Leveraging important executive sponsors and other resources to develop ties, while also introducing and driving new technology to these customers.
  • Collaborated with Oracle's Marketing/BD team and channel partners to develop and implement new initiatives, generate demand, and drive account-based activities in these industries.
  • Aligned accounts and sectors for farming and hunting to gain market share, and carry out a pre-planned sales strategy.
  • Weekly review to ensure pipeline accuracy, booking linearity, and active participation in pursuing and closing new opportunities across all accounts.
  • Between fiscal years 2012 and 2014, enterprise and commercial revenue increased by 20% year on year, while the banking and financial sector increased by more than 30% year on year.
  • Established a network of close-working enterprise solution partners and enterprise customers.
  • Worked across LOBs to push the adoption of Engineered Systems in the Banking and Commercial Sectors, with successes at GIC Corporation, Samsung, FXAP, DBS Bank, UOB Bank, UBS Bank, and others.
  • Drive the adoption of LDOM technology for enterprise workloads in the banking sector.
  • Promote the use of SPARC technology in 3rd-generation Giro deployment in the banking industry.
  • Oracle's APAC management recognized me as a Quota Achiever for FY12 and FY13.




Strategic Account Manager, Named Accounts

Oracle Corporation, Singapore
02.2010 - 01.2012
  • Responsible for increasing Oracle's wallet share in allocated named accounts while driving regional projects for global customers throughout APAC. Aligned with the global strategy for improving customer happiness, and driving long-term sales growth.
  • Served as a single point of contact and trusted advisor to client executives, actively structuring transactions early in the sales cycle. Increases opportunities for lucrative revenue growth.
  • Used executive sponsors and other resources to build connections and credibility with client influencers and decision-makers in order to seed and cultivate new prospects.
  • Grew revenue from a local bank from USD 1.5 million to more than USD 5 million over a two-year period.
  • Revenue in a government-linked multinational corporation grew by more than 25% during the fiscal years 2011 and 2012.
  • Drove the adoption of engineered systems in assigned strategic accounts.
  • Enhanced client relationships by consistently delivering strategic insights and tailored solutions.
  • First in Singapore to complete a Datamart/Data Warehouse project using Oracle's Exadata in FSI.
  • Promoted the use of Oracle/Sun Sparc's LDOM technology at an MNC Bank.
  • Named Quota Achiever of the Year in fiscal years 2010 and 2011 by Oracle's APAC management.


Territory Sales Manager, Commercial Accounts

Sun Microsystems, Singapore
11.2007 - 01.2010
  • Responsible for covering Sun Microsystems' commercial sector for the Singapore market within the assigned sector, with the goals of protecting and growing Sun's installed customer base, and developing new business.
  • Increased sales revenue by developing and implementing strategic territory plans.
  • Collaborates with Sun's appointed partners through account coverage, development, and deal completion.
  • Managed sales pipeline effectively by prioritizing high-potential prospects while keeping track of potential opportunities at various stages of development.
  • Grow specified market segments by collaborating with Sun's internal team and partners.
  • Overachieved by more than 150% in Fiscal Year 2008/09.


Sales Manager, Public Sector

UIC Asian Computer Services Pte Ltd, Singapore
06.2003 - 10.2007
  • The team manager is responsible for the growth and development of the company's business in the public sector.
  • Drive revenue growth by strategically deploying resources to cover key public sector accounts, and partnering with key vendors in public sector projects.
  • Interface directly with customers, as well as business partners, in contract negotiations, sales management, implementations, mapping and managing accounts, and orchestrating pre- and post-sales services and resources.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Achieved targeted revenue and margin goals in 2004, 2005, and 2006.


Account Manager, Public Sector

UIC Asian Computer Services Pte Ltd, Singapore
04.1997 - 05.2003
  • Account Manager for public sector accounts in Singapore.
  • Tendered for projects for the company, ranging from network infrastructure solutions to enterprise solutions and services.
  • Developed a thorough understanding of the public sector's sales and tendering processes. Early involvement, ongoing engagement, and strong connections all help to secure contracts.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Top salesperson from 1999 to 2002.


Systems Analyst, Singtel International

Singtel Group, Singapore
03.1996 - 04.1997
  • Provides regional support to Singtel's various telco billing projects in the Philippines, Brunei, China, and the United Kingdom.
  • The reason for leaving is to pursue a sales career.



Education

Bachelor of Information Technology - Information Systems

Queensland University of Technology
01.1996

Diploma - Computer Studies

Ngee Ann Polytechnic
01.1993

Skills

  • Sales management
  • Enterprise sales expertise
  • Strategic deal facilitation
  • Cloud-based software selling
  • Building effective teams
  • Talent management and development
  • Team leadership and assessment
  • Business growth strategy
  • Precision in forecasting and analysis
  • Prioritization and scheduling
  • Fostering collaborative relationships with clients and partners
  • Commitment to client satisfaction
  • Channel management expertise

References

Available upon request.

Timeline

Regional Director, Singapore and Malaysia

MongoDB Singapore
11.2021 - 09.2022

Country Manager, Singapore

NetApp Singapore, Asia Pacific
04.2020 - 10.2021

Sales Director / Enterprise Sales Lead

Red Hat Singapore, Asia Pacific
03.2016 - 04.2020

Strategic Sales Director, Named Accounts

VMware Inc, Singapore
01.2015 - 02.2016

Sales Director, Enterprise and Commercial Business

Oracle Corporation, Singapore
02.2012 - 10.2014

Strategic Account Manager, Named Accounts

Oracle Corporation, Singapore
02.2010 - 01.2012

Territory Sales Manager, Commercial Accounts

Sun Microsystems, Singapore
11.2007 - 01.2010

Sales Manager, Public Sector

UIC Asian Computer Services Pte Ltd, Singapore
06.2003 - 10.2007

Account Manager, Public Sector

UIC Asian Computer Services Pte Ltd, Singapore
04.1997 - 05.2003

Systems Analyst, Singtel International

Singtel Group, Singapore
03.1996 - 04.1997

Diploma - Computer Studies

Ngee Ann Polytechnic

Bachelor of Information Technology - Information Systems

Queensland University of Technology

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