Mark Arn-Francoise Kilantang
Business Development Superintendent
Abu Dhabi,Ajman
Summary
Dedicated professional with over 4 years of diverse experience in customer service, administration, and business development. Began career as a Passenger Service Agent with SilkAir/Singapore Airlines, where I developed strong customer care, problem-solving, and communication skills in a fast-paced, multicultural environment. Progressed to Haward Technology Middle East as Administration Superintendent and later Business Development Superintendent, where I was responsible for optimizing administrative processes, coordinating operations, and managing client relationships to support business growth. Adept at multitasking, process improvement, and fostering collaboration, with a consistent record of delivering results and supporting organizational success.
Overview
7
7
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Business Development Superintendent
Haward Technology Middle East
08.2025 - Current
- Kept meticulous client notes and updated account information in company databases.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Developed, maintained and utilized diverse client base.
- Strengthened relationships with key clients by providing exceptional support and maintaining regular communication.
- Consulted with businesses to supply accurate product and service information.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Administration Superintendent
Haward Technology Middle East
10.2023 - Current
- Established successful procedures for day-to-day operations and long-term planning.
- Implemented safety protocols for reduced workplace accidents and improved employee wellbeing.
- Analyzed reports to identify areas of improvement and implement corrective action.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
- Trained and supervised employees on office policies and procedures.
Passenger Service Agent
MacroAsia Airport Services and Corporation
01.2019 - 01.2021
- Tagged luggage and routed to appropriate location for loading and screening.
- Oversaw ticketing, gate and ramp services.
- Communicated changes to passengers promptly, providing additional information to help manage travel anxiety.
- Led timely check-in procedures to facilitate departures in line with schedule.
- Monitored security and maintained operational protocols.
- Enforced restrictions on luggage allowance in line with established policy.
- Instructed passengers on safety and emergency procedures and answered passenger enquiries.
- Announced flight status updates and information about gate changes over PA system.
- Checked-in luggage and confirmed carry-on items met security requirements.
Education
Bachelor's of Science - Avionics Technology
Indiana Aerospace University
Philippines01.2018
Skills
- Computer Skills:
- Microsoft Word and Office, Excel (Microsoft Applications)
- Social Skills and Competences:
- Ability to work under pressure
- Adaptive and creative
- Excellent teamwork
- Problem-solving
- Decision-making
- Attention to detail
- Effective communication
- Team building
- Professionalism
References
Carmela Dulce, Administration Manager, Haward Technology Middle East
Marites Tumulak, Planning Superintendent, Haward Technology MIddle East
Additional Info.
- Birth Date: July 25, 1997
- Nationality: Filipino
Certification
First Aid: Empowering Effective Emergency Response (0.2 CEUs)
Timeline
Business Development Superintendent
Haward Technology Middle East
08.2025 - Current
Cyber Security Awareness Training
08-2025
Mastering Leadership and Management: Essential Skills for Effective Decision-Making and Team Success (0.6 CEUs)
04-2025
Effective Communication & Rporting (0.8 CEUs)
03-2025
Conflict Management (0.6 CEUs)
03-2025
First Aid: Empowering Effective Emergency Response (0.2 CEUs)
10-2024
Administration Superintendent
Haward Technology Middle East
10.2023 - Current
Passenger Service Agent
MacroAsia Airport Services and Corporation
01.2019 - 01.2021
Bachelor's of Science - Avionics Technology
Indiana Aerospace University
Similar Profiles
Ahmed Al AsbahiAhmed Al Asbahi
Group Chief Financial Officer at Timeline Technology Solutions; Pivot Payments Limited; Ctrack Middle East & Africa TechnologyGroup Chief Financial Officer at Timeline Technology Solutions; Pivot Payments Limited; Ctrack Middle East & Africa Technology
Syed Ali ASyed Ali A
CUSTOMER SUPPORT ENGINEER -ONSITE at Ensure Middle East technology solution LLCCUSTOMER SUPPORT ENGINEER -ONSITE at Ensure Middle East technology solution LLC
Mohammad Al ShuaibiMohammad Al Shuaibi
SOLUTION ARCHITECT at Technology Strategies Middle East - TSMESOLUTION ARCHITECT at Technology Strategies Middle East - TSME
Charles GomesCharles Gomes
Demi Chef De Partie at Al-Ain Equestrian Shooting and Golf ClubDemi Chef De Partie at Al-Ain Equestrian Shooting and Golf Club
Amal Ali AlmehrziAmal Ali Almehrzi
Parents Relationship Executive at Amal AlmehrziParents Relationship Executive at Amal Almehrzi