Mark Anthony Leonar Casama
Makati
Summary
Emerging leader with hands-on experience acting as Team Point of Contact, coordinating daily workflows, training new staff, and assisting management in team operations. Recognized for dependability, strong work ethic, and ability to step up when challenges arise. Ready to transition into a formal supervisory role and contribute to team performance, morale, and efficiency.
Overview
11
11
years of professional experience
Work History
Senior Associate, Sales Support
Ingram Micro Philippines
06.2018 - Current
- Pre & Post Sales Inquiry
Quoting & Managing orders, making sure that information is correct before releasing order.
Answer customer inquiry via email and phone.
- Delegate daily task to team members.
Verification Specialist
Sterling Talent Solutions
01.2017 - 06.2018
- Background Check
Doing background check for employment, education & character reference if they're qualify for the position.
Customer Service Associate I
Convergys/Concentrix
07.2014 - 02.2017
- Gathering data or conducting survey for certain projects to improve customer experience.
Education
Bachelor of Science - MARKETING
University of Makati
Philippines04.2015
Skills
- Communication Skills
- Time Management
- Leadership
- Teamwork
- Training and mentoring
Accomplishments
- Star Awardee (Top 100 Associate) IngramMicro
- Dean’s Lister
Disclaimer
This is to certify that the information above is true and accurate to the best of my knowledge. ____________________ Mark Anthony L. Casama
Timeline
Senior Associate, Sales Support
Ingram Micro Philippines
06.2018 - Current
Verification Specialist
Sterling Talent Solutions
01.2017 - 06.2018
Customer Service Associate I
Convergys/Concentrix
07.2014 - 02.2017
Bachelor of Science - MARKETING
University of Makati
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