MARJORIE BOLODO
Summary
Driven professional with extensive experience as a Restaurant Server and Receptionist, notably at L.A CAFE. Excelled in enhancing customer satisfaction and upselling, boosting sales significantly. Skilled in relationship management and food safety, demonstrating exceptional communication and organizational abilities. Excellent of problem -solving skills and time management. Proven track record of fostering guest loyalty and maintaining high standards of cleanliness and service efficiency.
Overview
6
6
years of professional experience
Work History
Restaurant Server
L.A CAFE
09.2023 - 06.2024
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Increased sales significantly by upselling higher-end products to customers.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Processed orders and sent to kitchen employees for preparation.
Receptionist
Red Door Hotels Manila
02.2022 - 07.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Restaurant Server
Korean BBQ Restaurant
06.2019 - 11.2021
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Stayed up-to-date on menu changes to help customers make food choices.
Receptionist
Euro Hotel
08.2018 - 03.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Postgraduate - Business Administration
Siquijor State Colleges
Larena Siquijor PhilippinesHigh School Diploma -
LOOC NATIONAL HIGH SCHOOL
Plaridel Misamis Occidental03.2012
Primary - Primary
Plaridel Central School
Plridel Misamis Occidental2008
Skills
- Customer Satisfaction
- Order Taking
- Organization
- Guest service
- Cleanliness
- Exceptional communication
- Professional Appearance
- Food sales and promotion
- Menu Recommendations
- Cash Handling
- Dining area maintenance
- Detail Oriented
- High-volume dining
- Safe Food Handling
- Payment Processing
- Relationship Management
- Food safety understanding
- Item promotion
Languages
English
Bilingual or Proficient (C2)
Timeline
Restaurant Server
L.A CAFE
09.2023 - 06.2024
Receptionist
Red Door Hotels Manila
02.2022 - 07.2023
Restaurant Server
Korean BBQ Restaurant
06.2019 - 11.2021
Receptionist
Euro Hotel
08.2018 - 03.2019
Postgraduate - Business Administration
Siquijor State Colleges
High School Diploma -
LOOC NATIONAL HIGH SCHOOL
Primary - Primary
Plaridel Central School
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