MARITES AGARAN PRUDENCIO
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
28
28
years of professional experience
Work History
Store Manager
Al-Futtaim Group of Companies
09.2015 - Current
- Manage entire store with 30-40 staff at times, including manpower, stock inventory, and visual merchandizing
- Responsibility includes arranging manpower roster, staff training, inventory management and design VM showcase according to stock availability
- Responsible in P&L of each store
- Weekly, Monthly, Yearly sales report to Singapore, Dubai and UK
- Weekly sales review with customer traffic analysis for sales improvement
- Review Sales and walk with the International Visitor’s, Principal and company VIP when they are in Singapore
- Planning and Performing stocktake Yearly
- Plan with the Managements and Buyer’s a Strategic Promotions to improve the sales
- Review KPI of Staff and Plan for some incentive scheme program to boost sales with a healthy competition among staff
- Lead, Train and Coach the team to provide friendly and helpful customer service as well as excellent after sales service
- Handle Staff Counselling
- Handle all customer complaint and concerns
- Liaise with the landlord in some opportunity to advertise the brand and product
- Work with them in some space for Atriums and Pop up store minimum 5 times a year
- Over all In-charge on the strategic planning on how to improve the sales
- Help on the recruitment and Interview of the staff
- Handle Set up and Renovation Set up on new stores
- Master Bra fit Lingerie and Membership App company trainor
- Achievement
- The branch is not performing but from first year that I join the store is hitting Budget 120%
- Reason(s) for Leaving:
- Looking for more opportunity to grow in terms of my career
Department Manager and Customer Service Manager
Metro Pte. Ltd
07.2014 - 06.2015
- Reason(s) for Leaving:
- The AlFuttaim group want me to go back from Robinsons to Marks and Spencer
Department Sales Manager
Robinsons & Co. Singapore Pte. Ltd Al-Futtaim Group of Companies
07.2011 - 07.2014
- Ladies International Brands and Lingerie Department
- Reason(s) for Leaving:
- Looking for other opportunities
Branch Manager
Tommy Hilfiger under Dickson Group of Companies Pte Ltd
12.2009 - 06.2011
- Handle 3 Boutique in Takashimaya Orchard
- Tommy Hilfiger Ladies Takashimaya Level 1
- Tommy Hilfiger Kids Takashimaya Level 3
- Hilfiger Denim Men’s Takashimaya Level 3
- Tommy Hilfiger Marina Bay Sands
- Reason(s) for Leaving:
- My previous Area Manager hires me to join Robinsons
Store Supervisor
Digital Lifestyle Electronics Dufry Singapore Pte. Ltd
12.2007 - 12.2009
- Reason(s) for Leaving:
- The whole company operation was shifted to China
Senior Fashion Consultant
Island Shop Raffles City, Singapore
07.2006 - 11.2007
Store Manager
The Blackshop Boutique
01.2005 - 11.2005
Store Supervisor
Watson’s, SM Megamall Philippines
01.2003 - 12.2004
Shop Manager
Linea Italia Group of Companies, Philippines
09.2000 - 12.2003
- (Versace, Max Mara, Zegna, Henry Cottons,BCBG,Miss sixty, Compania Italiana Etc.)
Marketing Assistant
YL Development Corporation
07.2000 - 09.2000
Receptionist
Lobby Lounge Shangri-La Hotel, Makati City, Philippines
03.1999 - 07.1999
Banquet Coordinator
Manila Diamond Hotel Manila, Philippines
05.1998 - 03.1999
Receptionist / Part-time
Islands Fisherman, Philippines
04.1997 - 05.1997
Education
Bachelor of Science - Hotel and Restaurant Mgmt.
Saint Jude College
01.1999
Bachelor of Science - Physical Therapy (Undergraduate)
Saint Jude College
01.1996
High School - undefined
San Miguel High School
01.1994
Elementary School - undefined
Camias Elementary School
01.1990
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Store Manager
Al-Futtaim Group of Companies
09.2015 - Current
Department Manager and Customer Service Manager
Metro Pte. Ltd
07.2014 - 06.2015
Department Sales Manager
Robinsons & Co. Singapore Pte. Ltd Al-Futtaim Group of Companies
07.2011 - 07.2014
Branch Manager
Tommy Hilfiger under Dickson Group of Companies Pte Ltd
12.2009 - 06.2011
Store Supervisor
Digital Lifestyle Electronics Dufry Singapore Pte. Ltd
12.2007 - 12.2009
Senior Fashion Consultant
Island Shop Raffles City, Singapore
07.2006 - 11.2007
Store Manager
The Blackshop Boutique
01.2005 - 11.2005
Store Supervisor
Watson’s, SM Megamall Philippines
01.2003 - 12.2004
Shop Manager
Linea Italia Group of Companies, Philippines
09.2000 - 12.2003
Marketing Assistant
YL Development Corporation
07.2000 - 09.2000
Receptionist
Lobby Lounge Shangri-La Hotel, Makati City, Philippines
03.1999 - 07.1999
Banquet Coordinator
Manila Diamond Hotel Manila, Philippines
05.1998 - 03.1999
Receptionist / Part-time
Islands Fisherman, Philippines
04.1997 - 05.1997
Bachelor of Science - Physical Therapy (Undergraduate)
Saint Jude College
High School - undefined
San Miguel High School
Elementary School - undefined
Camias Elementary School
Bachelor of Science - Hotel and Restaurant Mgmt.
Saint Jude College
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