Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
Work History
Field Sales Executive
POS MALAYSIA BERHAD
02.2022 - Current
Achieved sales targets consistently by implementing strategic selling techniques and utilizing excellent negotiation skills.
Increased sales revenue by building strong relationships with clients and identifying their specific needs.
Contributed positively to team culture by sharing best practices, collaborating on joint projects, and supporting colleagues in achieving success.
Resolved customer complaints effectively by demonstrating empathy and a genuine commitment to finding the best possible solution for both parties involved.
Sales Executive
CITYLINK EXPRESS
07.2018 - 09.2021
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
Branch Supervisor
MXPRESS SDN BHD
09.2015 - 06.2018
Mentored junior staff members, providing guidance on best practices and professional development opportunities.
Collaborated with other supervisors to coordinate activities of individual team members and departments.
Maintained scheduling for main branch to keep shifts appropriately staffed.
Managed daily operations for smooth functioning, ensuring a high level of productivity.
Developed strong relationships with clients, resulting in increased loyalty and repeat business.
Assistant Compliance Officer of Pos Ar Rahnu at Pos Malaysia Berhad, Pos Ar Rahnu Sdn BhdAssistant Compliance Officer of Pos Ar Rahnu at Pos Malaysia Berhad, Pos Ar Rahnu Sdn Bhd