MARIFE BALASBAS
Summary
Dedicated Railway Operations Professional with 26 years of experience in station operations, railway safety, and customer service. Contributed to safe and efficient operations of one of Philippines' busiest urban rail transit systems through effective supervision of station operations, incident management, and compliance with operating procedures. Demonstrated hands-on expertise with Automated Fare Collection Systems, CCTV Surveillance, and Radio Communication Systems while showcasing strong leadership and operational decision-making skills.
Overview
1
1
Language
1
1
Certification
26
26
years of professional experience
Work History
Senior Transportation Development Officer
Department of Transportation -Metro Rail Transit 3
Philippines
10.1999 - 03.2026
- Supervised day-to-day railway station operations to ensure safe, reliable and efficient passenger services
- Coordinated passenger movement during normal operations, peak hours, special events and emergency situations to ensure smooth flow and safety
- Responded promptly to operational incidents, service interruptions and emergency events while coordinating with maintenance, security medical and emergency response team
- Compiled operational and incident reports to provide insights for decision-making and operational improvements
- Supported implementation of operational improvements aimed at enhancing safety, efficiency and passenger satisfaction
- Conducted station inspection to ensure station readiness and compliance with company standards
- Coordinated with engineering and maintenance regarding infrastructure and equipment issues affecting railway operation
- Supervised and monitored station personnel while promoting teamwork
- Ensured high-quality customer service through effective communication and prompt resolution of passenger concerns
Education
Bachelor of Science - Engineering
Batangas StaTe University
Batangas City, Philippines01-1994
Skills
- Railway Station Operation
- Station Management
- Incident response
- Passenger safety
- Operational improvement
- Passenger management
- Passenger information system
- Report Preparation
- Automated Fare Collection (AFCS)
- CCTV Monitoring and Radio Communication System
- Customer service
Languages
English
Proficient
C2
Certification
- Basic Occupational Safety and Health
- Incident Investigation-Root Cause Analysis
- Escalator Operation and Elevator Rescue
- Customer Service
- Crisis Management and Disaster Preparation
- Basic Life Support
- Basic Supervisory Development Course
- Total System Operation
- Passenger Management
Timeline
Senior Transportation Development Officer
Department of Transportation -Metro Rail Transit 3
10.1999 - 03.2026
Bachelor of Science - Engineering
Batangas StaTe University