Marie Yovonne Dalida
Valenzuela,00
Summary
Achieved top performance goals at Transworld Systems Inc. as a Debt Collector Specialist, leveraging call center experience and debt recovery strategies. Excelled in customer service and compliance monitoring, utilizing Microsoft Office Suite and Telephony Systems expertise. Demonstrated exceptional communication and problem-solving skills, significantly enhancing account resolution processes.
Overview
8
8
years of professional experience
Work History
Debt Collector Specialist
Transworld Systems Inc.
07.2016 - 02.2024
- Delivered exceptional customer service during collection calls, maintaining a calm and professional demeanor.
- Utilized scripted conversation prompts to communicate current account information and secure payments.
- Processed debt payments and updated accounts to reflect new balances.
- Monitored accounts for compliance with established payment plans, identifying and flagging instances of non-compliance.
- Consistently achieved performance goals.
Education
Bachelor of Science - Hotel And Restaurant Management
Our Lady of Fatima University
Philippines2009
Skills
- Call center experience
- Debt recovery strategies
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Proficiency in Telephony Systems (Avaya)
- Proficiency in Email systems
OBJECTIVE
To secure a challenging position in a reputable organization, specifically in a call center role, where I can expand my knowledge, skills, and experience. I aim to utilize my training and abilities to make a significant contribution to the success of the company.
Accomplishments
- October Perfect Quality and Compliance (Oct 2016)
- October 2016 Top 3 Collector Award
- Top 8 Collections Specialist (Sep 2018)
- Top 7 Collections Specialist (Nov 2018)
- Top 8 Collections Specialist (Jan 2019)
- Top 6 Collections Specialist (July 2019)
- Sorry Na TM Awardee (Oct 2019)
- Top 3 Collections Specialist (Oct 2019)
- Top 4 Collections Specialist (Feb 2021)
- Top 2 Collections Specialist (Apr 2022)
- Top 1 Collections Specialist (Jun 2022)
- Top 4 Collections Specialist (Aug 2022)
- Top 2 Collections Specialist (Sep 2022)
- Top 5 Collections Specialist (Jan 2023)
Languages
English
Tagalog
Timeline
Debt Collector Specialist
Transworld Systems Inc.
07.2016 - 02.2024
Bachelor of Science - Hotel And Restaurant Management
Our Lady of Fatima University
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