Maricel Jimenez Tan

• Managed challenging situations with professionalism and diplomacy, maintaining positive relationships with guests even during difficult circumstances.
• Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
• Enhanced guest satisfaction by promptly addressing and resolving all concerns and complaints.
• Conducted regular training sessions for staff to keep up to date with customer service practices.

• Answering at least 30 calls a day minimum regarding reservations, event inquiries and restaurant policies

• Overseevand coordinate all arrivals and departure of special guests (VIPs SAs etc)

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

• Control costs and expenditures through detailed analysis of appropriate purchasing and inventory.

• Recruit hire train and mentor staff developing skills and customer service excellence.

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Reconciled cash and credit card transactions to maintain accurate records.

• Estimate future needs for goods, kitchen utensils and cleaning products.

• Implement policies and protocols that will maintain future restaurant operations.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.

• Welcoming guests to the venue.

• Providing accurate wait times and monitoring waiting lists.

• Managing reservations.

• Escort guests to assigned dining or bar areas.

• Coordinate with wait staff about available seating options.

• Manage and keep up smooth restaurant operations

• Supervise both kitchen staff and waitstaff, providing necessary feedback

• Write daily budget reports on both revenue and costs

• Communicate with diners and mitigate potential conflicts

• Organize and take stock of restaurant supplies

• Maintain weekly and monthly payroll for staff

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
• Improved customer satisfaction by ensuring consistent quality of food and service.
• Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
• Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.

• Manage and keep up smooth restaurant operations

• Supervise both kitchen staff and waitstaff, providing necessary feedback

• Write daily budget reports on both revenue and costs

• Communicate with diners and mitigate potential conflicts

• Organize and take stock of restaurant supplies

• Maintain weekly and monthly payroll for staff

• Supervise and coordinate the activities of restaurant staff to ensure efficient and effective operations.

• Ensure that all food and beverages are prepared and served in accordance with quality standards and customer preferences.

• Train and develop restaurant staff to provide excellent customer service and maintain high levels of cleanliness and hygiene.

• Monitor inventory levels and order supplies as needed to ensure adequate stock levels.

• Maintain accurate records of restaurant transactions, including sales, inventory, and customer feedback.

• Resolve customer complaints and ensure that all guest issues are handled in a timely and professional manner.

• Ensure compliance with all health and safety regulations, as well as restaurant policies and procedures.

• Collaborate with management to develop and implement strategies to improve restaurant performance and profitability.

• Assist with the recruitment and hiring of new restaurant staff as needed.

• Perform other duties as assigned by management.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.

• Showed high-level understanding of fine dining standards and practices.
• Completed restaurant opening and closing functions that included POS report generation.
• Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
• Maintained updated inventory of alcoholic beverages and serving supplies.

• Supported team members, sharing knowledge and expertise on best practices for accurate data encoding.
• Extracted information from database to compile reports for audit process.
• Prepared source data for computer entry by compiling and sorting information.
• Reduced errors in encoded data by conducting thorough quality checks on completed work.