Maria Vida Sebastian Balagtas
Summary
Dynamic and results-driven professional with extensive experience in customer service and property management at Guocoland Property Management. Proven ability to enhance tenant satisfaction through effective communication and task delegation. Skilled in multitasking and technology proficiency, consistently delivering high-quality service and fostering a welcoming environment.
Overview
15
15
years of professional experience
Work History
Lead Concierge
Guocoland Property Management Maintenance Services
05.2018 - Current
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed tenant and visitor inquiries with timely and professional responses via phone, email and in-person interactions.
- Extract tenant, visitor and tenant footfall for submission weekly report to management.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Rolled out tenant survey online to collect feedback and suggestions for building facilities and services provided, leading to continuous improvement in service delivery.
- Trained new concierge staff, ensuring consistent high level of service across team for both Guoco Tower and Guoco Midtown.
- Ensure that VMS visiting locations are updated when needed.
- Conduct regular inspections and coordinate with relative departments for work orders in maintaining Grade A image of the building.
- Perform onboarding of tenants for both Guoco Tower and Guoco Midtown.
- Assist with events to manage the crowd.
- Manage VIP guests and arrangements.
- Assist with buildings fire drill exercise
- Process payments and refunds
Concierge Officer
Knight Frank Property Asset Management Pte Ltd
03.2018 - 05.2018
- Maintained a welcoming atmosphere by greeting visitors and providing personalized assistance upon arrival.
- Responded to guest inquiries to maximize guest satisfaction.
- Responsible in handling internal and external phone calls.
- Handles office visitor and shopper inquiries.
- Responsible for registration and issuance of pass to visitors in the office tower.
- Updating of the shopping mall and office directory.
Call Center Officer
The Cake Shop Pte Ltd
10.2016 - 07.2017
- Answers customer calls and responds to email, whataspp messages and sms.
- Handles customer inquiries both telephonicaly and by email
- Manage and resolve customer complaint
- Provide customer with product information.
Captain Receptionist
Resorts World at Sentosa Pte Ltd
06.2010 - 05.2012
- Manage internal and external guests, meetings and special event bookings.
- Arrange all necessary requests for bookings such as special set up and menu request.
- Answers phone calls and emails.
- Manage Reservation System
- Sends daily revenue report and daily reservation update to management.
- Gives training to newly hired staff to familiarize in service sequence and give information about the restaurant / resort.
- Maintenance and keeping menus updated
Education
Bachelor of Science - Hotel And Restaurant Management
La Consolacion College
Manila, Philippines10-1998
Skills
- Customer service
- Property management
- Task delegation
- Interpersonal relations
- Technology proficiency
- Strong work ethic
- Multitasking and organization
Timeline
Lead Concierge
Guocoland Property Management Maintenance Services
05.2018 - Current
Concierge Officer
Knight Frank Property Asset Management Pte Ltd
03.2018 - 05.2018
Call Center Officer
The Cake Shop Pte Ltd
10.2016 - 07.2017
Captain Receptionist
Resorts World at Sentosa Pte Ltd
06.2010 - 05.2012
Bachelor of Science - Hotel And Restaurant Management
La Consolacion College
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