Maria Shiela Albino
Summary
Dynamic professional with a proven track record in business operations and customer service excellence, notably at Kenchan Laundry Hub. Skilled in supplier negotiation and staff training, I excel in creating partnerships and enhancing customer satisfaction. Leveraging marketing experience and safety awareness, I drive operational efficiency and team success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Shop Owner
Kenchan Laundry Hub
03.2023 - 06.2024
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
Food and Beverage Attendant
Kitchen79
07.2021 - 03.2022
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Processed payments and provided receipts to establish proof of transaction.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
Production Staff Member
Plus Alpha
12.2019 - 06.2021
- Promoted teamwork among staff members by fostering open communication channels and actively collaborating on problem-solving efforts.
- Provided training and guidance for new team members, fostering a supportive work environment for all staff.
- Coordinated with supervisors to address any challenges or concerns related to the production process promptly and effectively.
- Maintained a safe work environment by adhering to safety protocols and properly using personal protective equipment.
Production Trainee
Nishinaka Orimono Co. Ltd.
10.2015 - 09.2018
- Enhanced production efficiency by streamlining processes and implementing best practices.
- Demonstrated adaptability by quickly learning new processes as required by changes in technology or business needs.
- Trained new hires on company policies, procedures, and safety guidelines while serving as a resource for questions and guidance during their transition into the role.
- Assisted with inventory management by accurately tracking raw materials, components, and finished goods throughout the production process.
- Collaborated with team members to optimize workflow and maintain consistent product quality.
- Efficiently managed time-sensitive tasks through effective prioritization of responsibilities during periods of high volume or tight deadlines.
- Contributed to the achievement of production goals by consistently meeting daily targets and deadlines.
- Supported machine operators in troubleshooting and resolving equipment issues, minimizing downtime and lost productivity.
- Maintained accurate records of production data, including materials used, finished products, and any deviations from standard procedures.
- Followed safety procedures and guidelines to maintain safe working environments.
Administration Clerk
Laguna State Polytechnic University
07.2013 - 12.2014
- Handled incoming phone calls and answered questions from callers.
- Interacted with customers by phone, email, or in-person to provide information.
- Established and maintained standard office procedures to achieve demanding targets.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
- Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
- Scheduled appointments and managed calendars for staff members.
- Provided clerical support, addressing routine, and special requirements.
- Documented all Type contract paperwork, expenses, and resource utilization for accurate and compliant recordkeeping.
Production Line Operator
Furukawa Electronics and Autoparts Inc.
07.2005 - 01.2006
Education
Bachelor Of Science - Information Technology
Laguna State Polytechnic University San Pablo City
Philippines04.2013
Skills
- Networking and partnerships
- Pricing strategy
- Business Operations
- Marketing experience
- Customer service background
- Store maintenance
- Staff hiring and training
- Social Media Marketing
- Customer service expertise
- Supplier negotiation
- Local market understanding
- Customer Feedback Analysis
- Employee Scheduling
- Sales proficiency
- Small business operations
- Client Service
- Decision-Making
- Willing to Learn
- Safety awareness
- Supply Ordering
Certification
Japanese language proficiency test
Languages
English
Upper intermediate (B2)
Japanese
Intermediate (B1)
Timeline
Shop Owner
Kenchan Laundry Hub
03.2023 - 06.2024
Food and Beverage Attendant
Kitchen79
07.2021 - 03.2022
Production Staff Member
Plus Alpha
12.2019 - 06.2021
Production Trainee
Nishinaka Orimono Co. Ltd.
10.2015 - 09.2018
Administration Clerk
Laguna State Polytechnic University
07.2013 - 12.2014
Production Line Operator
Furukawa Electronics and Autoparts Inc.
07.2005 - 01.2006
Bachelor Of Science - Information Technology
Laguna State Polytechnic University San Pablo City
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