Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MARIA REGINA FANGON TADEO

MARIA REGINA FANGON TADEO

Summary

I am a goal-driven sales specialist with 14 years of solid background in insurance, hospitality and tech sales providing exceptional results in fast-paced environments. I have a strong ability to engage prospects, overcome objections, and exceed targets while delivering unparalleled assistance to clients. Proven expertise in lead generation, relationship building, and effective communication make me a valuable asset in achieving sales objectives. Looking for an opportunity to leverage my skills and contribute to a forward-thinking company's success.

Overview

14
14
years of professional experience

Work History

Product Specialist

Great Eastern Life Assurance Co. Ltd.
02.2022 - Current
  • Assigned to OCBC Bank to convert leads to sales through telemarketing
  • Handle customer enquiries with confidence
  • Liaise with internal departments on policy fulfillment
  • Achieve sales target set out by business
  • Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks
  • Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks
  • Highlight any potential concerns/risks and proactively shares best risk management practices

Account Development Executive

Chubb Insurance Singapore Ltd.
05.2021 - 02.2022
  • Conduct telemarketing calls to promote General Insurance products to DBS Bank customers with clear product knowledge
  • Ensure all call activities are conducted in line to the quality standard
  • Update customer information in the database

Product Specialist

Great Eastern Life Assurance Co. Ltd.
05.2019 - 05.2021
  • Assigned to OCBC Bank to convert leads to sales through telemarketing
  • Handle customer enquiries with confidence
  • Liaise with internal departments on policy fulfillment
  • Achieve sales target set out by business
  • Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks
  • Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks
  • Highlight any potential concerns/risks and proactively shares best risk management practices

Sales Development Representative (B2B)

TELUS International Philippines (AIRBNB Account)
09.2018 - 05.2019
  • Lead qualification and cold-calling, supporting Virginia, North Carolina, Washington DC and Eastern Canada markets
  • Increase sales leads by implementing targeted outreach strategies and personalized followups
  • Develop strong relationships with key decision-makers through consistent communication and rapport-building efforts
  • Acquisition and account creation
  • Educate the clients about the technical aspects of Airbnb such as API


Chat Sales Specialist

TELUS International Philippines (AIRBNB Account)
09.2018 - 09.2018
  • Handles multiple chats with potential hosts
  • Identify technical issues and provide accurate solutions
  • Create urgency for hosts to create their listings in Airbnb to generate revenue

Customer Experience Specialist

TELUS International Philippines (AIRBNB Account)
06.2018 - 09.2018
  • Enhance customer satisfaction by addressing and resolving issues in a timely manner through inbound and outbound calls, email and messaging
  • Streamline customer support processes for increased efficiency and faster resolution times.
  • Full understanding of company processes and maintaining contractual obligations
  • Effective decision-making to provide fair resolutions


Inside Sales Representative

TELUS International Philippines (Dell USA Account)
04.2010 - 06.2018
  • Trusted business advisor to the clients, customizing computer specifications (laptops, desktops, tablets, Alienware gaming computers) based on the uses and needs of the customer
  • Upsell software, peripherals, accessories and service solutions (warranty)
  • Proactive cooperation with marketing teams in solving online errors
  • Effectively prioritize multiple demands while customer needs are met
  • Customer service and technical support

Education

MBA - Business Administration

International Academy of Management And Economics
Philippines
10.2009

Bachelor of Science - Business Administration

International Academy of Management And Economics
Philippines
09.2008

Bachelor of Arts - Social Sciences (Economics And Political Science)

University of The Philippines
Baguio City, Philippines
03.2004

Skills

  • Cold-calling
  • Customer Engagement
  • Customer Relationship Management
  • Customer Service Expert
  • Creative Issue Resolution
  • Microsoft Windows and Office
  • Product Knowledge
  • Outstanding Interpersonal Skills

Languages

English
Bilingual or Proficient (C2)
Filipino
Bilingual or Proficient (C2)

Timeline

Product Specialist

Great Eastern Life Assurance Co. Ltd.
02.2022 - Current

Account Development Executive

Chubb Insurance Singapore Ltd.
05.2021 - 02.2022

Product Specialist

Great Eastern Life Assurance Co. Ltd.
05.2019 - 05.2021

Sales Development Representative (B2B)

TELUS International Philippines (AIRBNB Account)
09.2018 - 05.2019

Chat Sales Specialist

TELUS International Philippines (AIRBNB Account)
09.2018 - 09.2018

Customer Experience Specialist

TELUS International Philippines (AIRBNB Account)
06.2018 - 09.2018

Inside Sales Representative

TELUS International Philippines (Dell USA Account)
04.2010 - 06.2018

MBA - Business Administration

International Academy of Management And Economics

Bachelor of Science - Business Administration

International Academy of Management And Economics

Bachelor of Arts - Social Sciences (Economics And Political Science)

University of The Philippines

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MARIA REGINA FANGON TADEO