MARIAMMA G
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Self-motivated brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Administration Officer
HEALTHWAY MEDICAL PTE LTD
11.2022 - Current
- Screened and transferred incoming patients, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Greeted and assisted patients with check-in procedures.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Engaged with patients to provide critical information.
- Resolved customer complaints using established follow-up procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Organized patient records and database to facilitate information storage and retrieval.
- Used medical center hardware and software to produce required reports.
- Provided excellent customer service to patients and medical staff.
Ambassador, Guest Services
THE MAKERS CREATIVE AGENCY PTE LTD
10.2021 - 11.2022
- Greeted customers and clients to create welcoming atmosphere.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Assisted team with operational policies and procedures to drive services.
- Assisted team with operational policies and procedures to drive services.
- Processed guest payments and provided accurate change.
- Supported team members by offering constructive feedback and coaching as needed.
Caterer
SELF-EMPLOYED
06.2019 - 07.2021
- Provided friendly, courteous service to create memorable moments for guests.
- Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
- Set up and disassembled food service stations, equipment and furniture per contract specifications.
- Delivered catered food and supplies to facility for on-time set-up.
- Created numerous appetizer, entree and dessert options to enable creation of customized menus.
- Collaborated with clients to plan event venues, menus and budgets.
- Offered vegetarian versions of frequently ordered entrees to appeal to health conscious customers.
Educator
SCIENCE CENTRE SINGAPORE
01.2014 - 01.2019
- Built relationships and communicated with parents to provide best learning environment for children.
- Utilized innovative teaching strategies to effectively engage students in learning.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Met regularly with team of educators to discuss best practices and develop innovative teaching strategies on edutainment programme.
- Developed and implemented engaging lesson plans to keep learner attention.
- Facilitated student-led, inquiry-based activities in classroom to enhance learning experience.
- Developed and implemented useful behavior management strategies to instill discipline and compliance with conduct code.
- Collaborated with adults and children to provide safe and educational experience.
- Monitored student progress and adjusted instruction to meet individual needs.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Trained and supervised new educators to apply best teaching practices and comply with protocols.
- Replenished classroom supply levels to support planned lessons and activities.
- Communicated frequently with parents, and faculty to provide feedback and discuss on the upcoming birthday parties /events.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Created and developed lesson plans to meet students' academic needs.
- Boosted cultural awareness by incorporating children's literature from world cultures.
- Managed event logistics and operations.
Brainstormed and implemented creative event concepts and themes. - Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated schedules and timelines for events.
Managed event logistics and operations. - Brainstormed and implemented creative event concepts and themes.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Performed event coordination for larger parties and gatherings.
- Consulted with customers to determine objectives and requirements for events.
- Hired, trained and supervised volunteers and support staff required for events.
- Developed post-event reports to determine effectiveness of each event.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Created and maintained event expenditures, budgets and timelines in job-related software.
- Evaluated and selected service providers and vendors according to customer requirements.
- Communicated with catering, lighting and sound companies to obtain price quotes.
- Arranged availability of audio-visual equipment, transportation and displays for various types of events.
VISITOR SERVICE ASSISTANT
SCIENCE CENTRE SINGAPORE
01.2012 - 01.2014
- Greeted customers with smile and provided friendly, knowledgeable service.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Directed ticket holders to seats and facility locations.
- Provided information about current and future events at facility.
- Provided guidance on seating and ticketing procedures to increase customer satisfaction.
- Reviewed tickets for authenticity and applicability to particular event.
- Sold admission, processed payments, and issued tickets.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
MEDKLINN SALES SPECIALIST
MEDKLINN INTERNATIONAL PTE LTD
01.2011 - 01.2012
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Provided first-rate service to all customers and potential customers.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Trained and mentored new sales representatives.
SKINCARE SPECIALIST
INA GAIL PTE LTD
01.2008 - 01.2011
- Analyzed skin condition and made appropriate product recommendations.
- Met sales goals by building customer relations and recruiting new customers, increasing likelihood of repeat business.
- Recommended retail products for at-home use.
- Handled busy schedules and stayed on top of key deadlines.
- Demonstrated product application on clients using testers and samplings.
- Set up and designed advertising signs and merchandise displays on shelves, counters and tables to promote sales and attract customers.
- Carried out product inventory checks, charting, and consultations.
- Resolved customer complaints and facilitated conflict resolutions.
- Examined merchandise and took inventory to identify items to be reordered and replenished.
- Delivered unprecedented service to clients through personalized consultations, making experience unique for each client.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Used in-store system to locate inventory and place special orders for customers.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Beauty Therapist
FACE BISTRO
01.2008 - 01.2008
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Analyzed client needs and came up with individualized and continuous treatment plans.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Processed payments, entering sales in register for prompt customer service.
- Educated clients on care processes and advised on further care and products.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Designed skin, body and hair care packages for individual clients.
- Provided personalized care packages for [Number] clients daily from skincare to overall relaxation techniques.
- Followed up with customers to increase satisfaction with purchases and services.
- Maintained counter and display areas for cleanliness and organization.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Recommended specific hair and beauty products to meet individual customer needs.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Arranged merchandise to present visually appealing displays and attract clientele.
Administrative Assistant
ELITE BUSINESS SPHERE
01.2006 - 01.2006
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
DIPLOMA - PROFESSIONAL MAKEUP ARTISTRY
COSMOPROF
SINGAPORE04.2014
NITEC - BEAUTY THERAPY
ITE COLLEGE EAST
SINGAPORE2008
GCE N LEVELS -
Bukit View Secondary School
SINGAPORE2006
PSLE CERTIFICATE -
Keming Primary School
SINGAPORE2002
Skills
- Operational Standards
- Staff Meetings
- Employee Timesheet Processing
- Customer Support Needs Assessment
- Training Initiatives
- Office Supplies and Inventory
- Customer Relations
- Administrative Arrangements
- Material Preparation
- Greeting Visitors
- Educational Enrichment
- Lesson Planning
- Operational Efficiency
Additional Information
- Awards Awarded for participation (Makeup) National Day Parade 2013-METTA NIGHT CERTIFICATE OF VOLUNTEERING (MAKEUP)-HAS MEDIACORP MAKEUP BACKSTAGE MAKEUP EXPERIENCE-DONE MAKEUP FOR SEVENTEEN, FEMALE MAGAZINE MODELSExpected salaryAvailability tocommence work$2200-25001 week23/3/2020
Certification
- Mentoring for Youth (Blended Concept)
Languages
English
Tamil
Timeline
Administration Officer
HEALTHWAY MEDICAL PTE LTD
11.2022 - Current
Ambassador, Guest Services
THE MAKERS CREATIVE AGENCY PTE LTD
10.2021 - 11.2022
Caterer
SELF-EMPLOYED
06.2019 - 07.2021
Educator
SCIENCE CENTRE SINGAPORE
01.2014 - 01.2019
VISITOR SERVICE ASSISTANT
SCIENCE CENTRE SINGAPORE
01.2012 - 01.2014
MEDKLINN SALES SPECIALIST
MEDKLINN INTERNATIONAL PTE LTD
01.2011 - 01.2012
SKINCARE SPECIALIST
INA GAIL PTE LTD
01.2008 - 01.2011
Beauty Therapist
FACE BISTRO
01.2008 - 01.2008
Administrative Assistant
ELITE BUSINESS SPHERE
01.2006 - 01.2006
DIPLOMA - PROFESSIONAL MAKEUP ARTISTRY
COSMOPROF
NITEC - BEAUTY THERAPY
ITE COLLEGE EAST
GCE N LEVELS -
Bukit View Secondary School
PSLE CERTIFICATE -
Keming Primary School
- Mentoring for Youth (Blended Concept)
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