Dynamic Administrative & Finance Operations Executive with a proven track record at Schneider Electric, excelling in customer relations and team leadership. Enhanced organizational performance through innovative problem-solving and streamlined procurement operations, achieving significant cost savings. Committed to mentoring future leaders while fostering strong client relationships and delivering exceptional service.
Hi, I’m
Mariam Mustafah
Finance & Procurement Operations Executive
Summary
Overview
15
years of professional experience
1
Certification
Work History
Schneider Electric
Administrative & Finance Operations Executive
04.2024 - Current
Job overview
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Resolved problems, improved operations, and provided exceptional service.
- Streamlined procurement operations for better cost savings and faster turnaround times.
- Collaborated effectively with cross-functional teams, including procurement, logistics, and marketing departments.
- Purchase Requisition (PR) processing, Budget cost
tracking - Purchase Requisition (PR)processing
Purchase Order (PO) creation & workflow management - Invoice processing & verification
Jones Lang Lasalle
Administrative Executive
04.2023 - 05.2024
Job overview
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Implemented data entry protocols that maintained accuracy in client databases while reducing time spent on manual data entry tasks.
- Made copies of inventory receivers, bills of lading, and other documents.
- Spearheaded special projects as directed by management, consistently delivering high-quality results within established deadlines.
- Maintained a pleasant and professional working environment by addressing workplace concerns promptly and implementing solutions that satisfied all parties involved.
- Coordinated company events and conferences, managing all logistical aspects from planning to execution.
- Entered and coded vendor invoices into accounts payable.
- Organized and maintained files, correspondence, records and other documents.
SATS PREMIER LOUNGE
Customer Service Officer
12.2010 - 11.2023
Job overview
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
Education
ITESIMEI
High School Diploma
04.2001
University Overview
Business administration
Skills
Customer relations
Team player
Team leadership
Administrative skills
Certification
Accounts Payable & Receivable Operations
Timeline
Accounts Payable & Receivable Operations
01-2026
Administrative & Finance Operations Executive
Schneider Electric
04.2024 - Current
Administrative Executive
Jones Lang Lasalle
04.2023 - 05.2024
Customer Service Officer
SATS PREMIER LOUNGE
12.2010 - 11.2023
ITE
High School Diploma
04.2001