Maria Jesusa Comiso
Summary
Cheerful Senior Waitress offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Waitress
Amara Singapore
06.2022 - Current
- Assist management in daily operation of the Lobby wine bar, Element on trans bar and buffet dining area.
- Doing administrative task like, raised new POS Key in, changes of prices and discount key.
- Promoting new promotions items and Upselling to boost daily sales,
- Carried out Inventory to ensure the daily supplies are sufficient.
- Daily Sales Report closing.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Mentored new waitstaff members on restaurant protocols and menu knowledge, enhancing team performance.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in a more enjoyable dining experience for guests.
- Enhanced customer satisfaction by providing attentive, efficient service in a fast-paced environment.
Operation Executive
Masterpiece Network Marketing Pte Ltd.
02.2017 - 09.2020
- Assist the restaurant manager to oversee and manage the restaurant operation, manpower schedules and staff development.
- Managed restaurant social media accounts to promote new products and gather feedback/review by the customer.
- Implemented inventory management systems, reducing stock discrepancies and wastage.
- Liaised with different platforms such as (Grab, Deliveroo, Advocado, Shopback) to promote and increase sales of the restaurant.
- Ensured that the daily sales report and the digital payment transaction tally with the system.
- Conceptualized new promotion for special day like festive seasons.
- Constructed new menu, poster and banner to layout to promote the business.
Sales and Markrting Assistant /Assistant Event Coordinator
Ovent's By Osio's Catering
08.2016 - 01.2017
- Developed creative themes for events and created related activities to engage attendees.
- Increased efficiency in day-to-day operations by implementing new processes for tracking RSVPs and ticket sales data accurately.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Education
Bachelor of Science - Hotel And Restaurant Management
Lyceum of The Philippines University Manila
Manila Philippines10.2014
Skills
- Food Preparation and Safety
- Ability to Lift 30 Pounds
- Wine pairing knowledge
- Team Leadership
- Inventory Management
- POS system operations
- Customer Service
- Reliable and Responsible
- Upselling and Cross Selling
- Complaint Handling
- Efficient Problem Solving
- Strong multitasking
Accomplishments
- Supervised team of 6 staff members.
- Learned to used Adobe Photoshop.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Food Safety, Hygiene and Sanitation Certificate, XPRIENZ PTE. LTD, Sept 2027
Timeline
Senior Waitress
Amara Singapore
06.2022 - Current
Operation Executive
Masterpiece Network Marketing Pte Ltd.
02.2017 - 09.2020
Sales and Markrting Assistant /Assistant Event Coordinator
Ovent's By Osio's Catering
08.2016 - 01.2017
Bachelor of Science - Hotel And Restaurant Management
Lyceum of The Philippines University Manila
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