Maria Jasmin Prades
Kuala Lumpur,Malaysia
Summary
Accomplished professional with extensive expertise in financial reporting, budgeting, and finance, complemented by exceptional communication skills. Demonstrates proficiency in inventory control and Microsoft Office Suite, ensuring efficient workflow analysis and customer service excellence. Adept at managing POS systems and cash handling, with a proven track record in stock management and order processing. Skilled in upselling and guest satisfaction assessment within the hospitality industry, showcasing team leadership capability and high-speed service delivery. Committed to enhancing customer experiences through attention to detail and flexible schedule availability while pursuing opportunities for career advancement in finance and hospitality sectors.
Overview
2
2
Languages
25
25
years of post-secondary education
19
19
years of professional experience
Work history
Server cum Cashier
B,E.D
Kuala Lumpur, Malaysia
2025.05 - Current
- Facilitated an enjoyable dining experience by being attentive and responsive to customer needs.
- Demonstrated menu knowledge to assist patrons in meal selections.
- Improved customer satisfaction by providing attentive and professional service.
- Followed strict hygiene standards to maintain cleanliness in food handling areas.
- Provided recommendations on drink pairings for optimal taste profiles.
- Handled all table settings and cleared up post-meal to keep the area tidy.
- Managed high-volume orders to ensure timely delivery of meals.
- Maintained cleanliness in dining area for a pleasing atmosphere.
- Supported other team members during busy periods ensuring efficient operations.
- Worked efficiently under pressure during peak hours for seamless operations.
Person In-Charge
Pacific Supper Café
Kuala Lumpur, Malaysia
2024.08 - 2025.04
- Hiring, training, scheduling, and supervising cafe staff.
- Ensuring high standards of customer service, addressing complaints, and resolving issues promptly.
- Ordering supplies, managing stock levels, and maintaining optimal inventory.
- Handling cash transactions, managing budgets, and tracking sales and expenses.
- Ensuring food and beverage preparation meets quality standards and adheres to food safety regulations.
- Overseeing daily operations, maintaining cleanliness and organization, and ensuring a safe environment.
- Developing and implementing marketing strategies to attract customers and build brand awareness.
- Preparing financial and operational reports and analyzing data to identify areas for improvement.
Supervisor /Barista
The.Italy Coffee
Kuala Lumpur, Malaysia
2023.06 - 2024.03
- Improved team efficiency by implementing new scheduling practices.
- Provided constructive feedback to staff for improved performance levels.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Implemented company policies effectively, maintained high standards of service delivery.
Floor Assistant
The.Replacement Cafe
Johor Bahru, Malaysia
2022.05 - 2023.03
- Assisted customers with their purchases for improved shopping experience.
- Participated in staff meetings and trainings to enhance skills and knowledge about business operations and products offered in store.
- Managed stock inventory for efficient store operation.
- Assisted in setting up promotional displays to highlight special offers or seasonal items attracting more customers interest.
Head Cashier
Dreams
Katong, Singapore
2017.05 - 2017.12
- Reduced queue times by speeding up transaction processes without compromising on accuracy or customer service quality.
- Took responsibility for security within the work area, reducing instances of theft significantly.
- Coordinated breaks for cashiers, ensuring continuous cover at tills during peak hours.
- Increased staff morale with effective leadership and communication techniques.
Cash Office Clerk
The Red Lips
Orchard Tower, Singapore
2015.10 - 2016.10
- Balanced daily receipts against sales reports, ensuring financial integrity was upheld.
- Streamlined cash handling processes to increase efficiency in daily tasks.
- Demonstrated proficiency in operating cash registers and other office equipment for smooth operational flow.
- Utilised electronic payment systems, enhancing customer service experience.
File clerk
VIEW HOTEL
ERMITA MANILA, PHILIPPINES
2011.07 - 2012.11
- Followed company protocols strictly adhering to compliance guidelines at all times.
- Handled customer queries courteously, promoting positive client relationships.
- Updated digital databases regularly, ensuring accuracy of information.
- Assisted in the reduction of misplaced documents by consistently updating file records.
Data encoder
The Municipal of Navotas
NAVOTAS CITY HALL, PHILIPPINES
2010.03 - 2011.06
- Accomplished secure storage with careful archiving procedures.
- Reduced miscommunication by maintaining clear, concise data logs.
- Improved accuracy by diligently reviewing and editing data entries.
- Streamlined digital filing system with meticulous data organisation.
Floor Captain
Bistro Kakamberta
Navotas City, Philippines
2007.07 - 2009.08
- Managed dining room operations, including seating arrangements and table maintenance.
- Addressed customer inquiries and complaints, ensuring prompt and satisfactory resolutions.
- Collaborated with kitchen staff to ensure timely and efficient food and beverage service.
- Maintained a clean and organized dining area, adhering to health and safety standards.
Education
CERTIFICATE - Call Center Training
TESDA CALL CENTER
Navotas City 2009.01 - 2010.01
Diploma - 4 year high school
Navotas National High School
Manila,Philippines 2001.06 - 2005.05
Bachelor of Science - Hotel and Restaurant Management
ADAMSON UNIVERSITY
MANILA, PHILIPPINES 2005.06 - 2025.11
Skills
- Financial reporting
- Budgeting and finance
- Communication skills
- Inventory control
- Microsoft Office Suite
- Workflow analysis
- Customer Service
- Attention to Detail
- Editing
- Listening proficiency
- POS system mastery
- Flexible schedule availability
- Table setting procedures
- Event and party hosting
- Serving etiquette
- Time management efficiency
- High-Speed service delivery
- Hospitality industry experience
- Customer preferences tracking
- Guest satisfaction assessment
- Team leadership capability
- Cash handling
- POS Systems
- Stock management
- Order processing
- Upselling
Languages
English
Fluent
Malay
Upper intermediate
Accomplishments
- Guest Excellence Recognition [View Hotel] (2012) Formally recognized by hotel management for recieving positive mentions by name on Google reviews .
- Floor Leader of the Quarter(2009) for supervising service crew,resulting improvement in table turnover efficiency,
- Hospitality Excellence Award(2009)for resolving complex guest complaints with diplomacy,maintaining a 4-9 star rating across digital platforms.
- Awarded 'Employee of the month' (July 2007) for maintaining a 5 star customer rating in Google reviews.
Timeline
Server cum Cashier
B,E.D
2025.05 - Current
Person In-Charge
Pacific Supper Café
2024.08 - 2025.04
Supervisor /Barista
The.Italy Coffee
2023.06 - 2024.03
Floor Assistant
The.Replacement Cafe
2022.05 - 2023.03
Head Cashier
Dreams
2017.05 - 2017.12
Cash Office Clerk
The Red Lips
2015.10 - 2016.10
File clerk
VIEW HOTEL
2011.07 - 2012.11
Data encoder
The Municipal of Navotas
2010.03 - 2011.06
CERTIFICATE - Call Center Training
TESDA CALL CENTER
2009.01 - 2010.01
Floor Captain
Bistro Kakamberta
2007.07 - 2009.08
Bachelor of Science - Hotel and Restaurant Management
ADAMSON UNIVERSITY
2005.06 - 2025.11
Diploma - 4 year high school
Navotas National High School
2001.06 - 2005.05