Maria Ellaine Malco Andrade
Summary
Proven Household Service Worker and Hotel Sales Attendant with a track record of enhancing client satisfaction and streamlining operations. At Eunjo Lee's residence, significantly elevated cleanliness standards and improved family well-being through meticulous organization and childcare. Skilled in inventory management and exceptional communication, consistently delivering results by prioritizing client needs and maintaining high-quality standards.
Overview
19
19
years of professional experience
Work History
Household Service Worker
Eunjo Lee
Singapore
12.2018 - Current
- Conducted seasonal deep-cleaning projects throughout the home; significantly improved overall cleanliness standards over time.
- Assisted with childcare duties, providing safe and nurturing care for children of all ages.
- Organized social events and gatherings, attending to every detail to create memorable experiences for guests.
- Provided transportation services for family members, ensuring punctuality and safety during daily commutes or special events.
Household Service Worker
Hashem Aldhaheiri
United Arab Emirates
12.2012 - 05.2016
- Developed tailored meal plans according to family preferences and dietary needs, resulting in increased satisfaction and healthier eating habits.
- Exhibited discretion when handling sensitive information or situations within the household, maintaining privacy at all times.
- Conducted seasonal deep-cleaning projects throughout the home; significantly improved overall cleanliness standards over time.
- Facilitated communication between family members and household staff; ensured a harmonious working environment for all parties involved.
- Addressed any issues that arose within the home promptly; efficiently resolved problems before they escalated further.
- Maintained a clean and healthy living environment for families, ensuring the utmost comfort and wellbeing.
- Assisted with childcare duties, providing safe and nurturing care for children of all ages.
- Implemented energy-efficient practices in the home to reduce utility costs while maintaining comfort levels.
Hotel Sales Attendant
CamSur Watersports Complex
Philippines
03.2009 - 03.2012
- Assisted in maintaining a clean, organized retail environment for optimal shopping experience.
- Tracked stock using company inventory management software.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Conducted regular price checks to ensure accurate pricing on store items.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Managed cash register operations accurately, processing sales transactions efficiently.
- Maintained records related to sales, returns, and inventory availability.
Gasoline Station Cashier (Shell)
Ivansons Company
Philippines
05.2005 - 12.2006
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Bachelor Of Science In Secondary Education - Major in Biology
Camarines Sur State Agricultural College
San Jose, Pili, Camarines Sur Philippines 03.2003
Skills
- Teamwork
- Cleaning and organizing abilities
- Physically strong
- Cleaning techniques
- Chemical Handling
- Ordering cleaning supplies
- Quality Assurance
- Supply Inventory Management
- Strong Work Ethic
- Teamwork and Collaboration
- Attention to Detail
- Multitasking and Organization
- Excellent Communication
- Flexible Schedule
- Client satisfaction
- Data Entry
- Activity Planning
- Schedule Management
- Inventory Management
- Administrative Support
- Filing and data archiving
- Staff Collaboration
- Filing and Recordkeeping
Languages
English
Intermediate (B1)
Timeline
Household Service Worker
Eunjo Lee
12.2018 - Current
Household Service Worker
Hashem Aldhaheiri
12.2012 - 05.2016
Hotel Sales Attendant
CamSur Watersports Complex
03.2009 - 03.2012
Gasoline Station Cashier (Shell)
Ivansons Company
05.2005 - 12.2006
Bachelor Of Science In Secondary Education - Major in Biology
Camarines Sur State Agricultural College