Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Languages
Timeline
Generic
Maria Cristina Avenido

Maria Cristina Avenido

Summary

To establish a position in the field of business industry where in, I could apply the knowledge that I've learned, and to improve my skills, acquire more knowledge and make a difference in my profession benefiting not only for my self but the company as well. Conscientious leader enjoys connecting people and promoting positive change. Familiar with creating positive and memorable experiences for stakeholders through events, campaigns, or informal interactions. Collaborative and eager to use skills to represent and promote organization in professional and effective manner.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Gallery Ambassador

PROSEGUR SINGAPORE Pte Ltd
06.2022 - 06.2024
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Greeted customers and clients to create welcoming atmosphere.
  • Assisted team with operational policies and procedures to drive services.
  • Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
  • Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.

Customer Support Representative

Qualfon
02.2022 - 06.2022
  • Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.

Customer Sales Representative

New Home Appliance Center
01.2012 - 01.2022
  • Built strong relationships with clients through attentive service, leading to repeat business and referrals.
  • Emphasized product specifications to meet customer needs.
  • Responded to customer calls and emails to answer questions about products and services.
  • Increased customer satisfaction by addressing and resolving issues promptly and professionally.
  • Assisted call-in customers with questions and orders.
  • Described product highlights and benefits to help guide purchasing decisions.

Education

Diploma - Business and Sales Management

KINGSTON INTERNATIONAL COLLEGE
#28-16 International, Plaza, Singapore
06.2024

Undergraduate - Bachelor in Library and Information Science

University of San Carlos
01.2008

Skills

  • Communication Skills
  • Customer Service
  • Computer proficiency
  • Problem Solving
  • Organisational Skills
  • Multitasking
  • Discretion and Confidentiality
  • Technical proficiency
  • Professionalism
  • Adaptability
  • Sales Skills
  • Customer Support
  • Complaint Handling
  • Customer Focus
  • Call center experience
  • Inbound Call Management
  • Information Protection
  • Delivery Tracking
  • Technical Support
  • Microsoft Excel
  • Active Listening
  • Problem Resolution
  • Customer Relationship Management (CRM)

Personal Information

  • Age: 34 yrs. Old
  • Place of Birth: Basay Negros Oriental
  • Height: 5'1"
  • Father's Name: Danilo Villa
  • Mother's Name: Bebiana Villa
  • Date of Birth: 08/09/90
  • Nationality: Filipino
  • Marital Status: Married
  • Religion: Christian, Born Again

Certification

QUALFON PHILIPPINES TOP AGENT

Languages

English
Advanced (C1)
Filipino
Bilingual or Proficient (C2)

Timeline

Gallery Ambassador

PROSEGUR SINGAPORE Pte Ltd
06.2022 - 06.2024

Customer Support Representative

Qualfon
02.2022 - 06.2022

Customer Sales Representative

New Home Appliance Center
01.2012 - 01.2022

Diploma - Business and Sales Management

KINGSTON INTERNATIONAL COLLEGE

Undergraduate - Bachelor in Library and Information Science

University of San Carlos
Maria Cristina Avenido