Maria Christine Reveche-Yu
Paranaque City
Summary
22 Years of professional, extensive and strong background in leading and optimizing delivery teams, ensuring timely and efficient project execution. Adept at fostering team collaboration and aligning efforts with organizational goals, adaptable to evolving situations and needs. Skilled in delivery management, resource allocation, and stakeholder communication, consistently driving impactful results. Known for reliability, problem-solving abilities, and effective leadership in dynamic environments.
Experienced with coordinating delivery operations and overseeing team performance. Utilizes leadership skills to motivate teams and ensure project deadlines are met. Track record of effective project management and excellent communication abilities.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Delivery Lead
Accenture
Uptown BGC
07.2022 - 10.2024
- Responsible in keeping the project on track with its goals.
- Strike a perfect balance in driving efficiency across people, process, finances and tools.
- FTE Assessment and Improvement Program for CL9-CL7
- Standardized ITIL process across 6 Towers (Cloud, Security, DWP, Field Services and Network, ITAM) to much efficient, cost saving way of operations
- Designed” START of DAY” aka DORM for Infrastructure Management Service
- Led transformation of stable Network services for project
- Conducted Design Thinking classes for Managers and other ATCP resources
- Contributed to process improvement initiatives aimed at enhancing overall efficiency in the organization''s supply chain operations.
- Worked proactively with sales representatives and warehouse operations to understand customer needs.
- Achieved timely deliveries with careful monitoring of team performance and accurate scheduling adjustments.
- Managed group of 80 plus Individual contributors and 6 Team Managers.
Service Delivery Manager/Project Delivery Lead
DXC Accenture Technology
McKinley Hills, Taguig City
06.2011 - 07.2022
- Leads NALA and APJ regional infrastructure on multiple services Windows, Linux, Back Up and Service Management.
- Responsible for service level attainment and quality.
- Govern ITIL process and policy adherence in operations and process implementation.
- Provide performance competency to client and managing operational excellence, finances and business relationship to client and shareholders.
- Responsible for delivering efficiency and productivity targets through deployment of enablers that promote lean and efficient team.
- Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
- Improved service quality, addressing client concerns promptly and professionally.
- Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
- Established a culture of continuous improvement, encouraging team members to share ideas for process enhancements.
- Optimized resource utilization, identifying opportunities for cost reduction and efficiency improvements.
- Streamlined operations for improved customer satisfaction and retention rates.
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Served as primary interface for onboarding new personnel, providing educational resources on service delivery policies and establishing scheduling calendars.
- Implemented performance metrics to evaluate team effectiveness and identify areas for improvement.
- Developed comprehensive reporting systems that tracked service delivery progress transparently and efficiently.
- Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.
- Fostered strong relationships with clients to maintain long-term partnerships and drive business growth.
- Advised clients on methods, technologies, process improvements and training that would increase overall business potential.
Operations Manager
Stream Global Solutions
05.2003 - 06.2011
- Manage and specialize in call center operational activities, team leadership and quality.
- Adept in establishing upsell and customer relations on AMER and APAC region.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Education
Bachelor of Arts - Mass Communication Minor in Broadcast Journalism
St. Scholastica's College of Manila
03.2023
Primary and Secondary Education - undefined
St. Mary's Academy
03.1999
Skills
- Program and Project Management
- Business Analysis and Requirement Analysis
- Fit to Gap Analysis
- Design Thinking/Solutioning
- Solutioning and Strategy
- Delivery Excellence/ITIL, Operations, Sales
- Customer and Client Relations
- Task delegation
- Stakeholder management
- Delivery management
- Excellent communication
- Critical thinking
Certification
ITIL V3 Certified
PMP Certified
Languages
English
Bilingual or Proficient (C2)
Timeline
Senior Delivery Lead
Accenture
07.2022 - 10.2024
Service Delivery Manager/Project Delivery Lead
DXC Accenture Technology
06.2011 - 07.2022
Operations Manager
Stream Global Solutions
05.2003 - 06.2011
Primary and Secondary Education - undefined
St. Mary's Academy
Bachelor of Arts - Mass Communication Minor in Broadcast Journalism
St. Scholastica's College of Manila