Maria Liofery
Summary
Service-oriented Group Spa Manager committed to building an engaged team. Proven track record in overseeing spa operations, staff management, and delivering exceptional guest experiences. Adept at implementing strategic business initiatives, optimising workflow efficiency, and ensuring high standards of service deliverables.
Demonstrated leadership in team development, revenue growth and maintaining premium spa environment.
Overview
27
27
years of professional experience
Work History
Group Spa Manager
Senze Salus Pte Ltd
09.2005 - Current
- Successfully managed day-to-day spa operations, overseeing a team of 22 spa professionals.
- Ensuring team achieves company's Annual Targets in terms of customer retention, sales targets and positive reviews.
- Introduced new spa services and packages, aligning spa menu with current industry trends, including different types of facial equipment to attract a diverse clientele.
- Implemented training programs to enhance staff skills, resulting in improved customer satisfaction scorecard.
- Conducted regular staff meetings to communicate goals, updates, and foster a collaborative and positive work environment.
- Maintained inventory control, optimized supply chain management, and reduced operational costs.
- Collaborated with suppliers to negotiate favorable pricing and terms, ensuring cost-effective procurement of products and supplies.
- Monitored and maintained spa facilities to ensure a clean, safe, and welcoming environment for clients and staff.
- Assisting in opening of spa outlets.
- Recruitment of staff as well as termination of staff.
- Conducted Annual Staff Performance Evaluation for all staff.
Senior Spa Manager
Aspara Pte Ltd
01.1997 - 12.2004
- Greeted spa guests warmly to create positive first impression of establishment.
- Maintained front desk workstation by keeping it clean and organized.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Utilized promotions, print and digital marketing to attract new clients.
- Led spa tours for new members to familiarize guests with services provided.
- Conducted regular meetings to ensure everyone achieved a common goal to reach company's sales targets.
- Assisted in opening of spa outlets - Raffles Town Club, The Fullerton Hotel and Amara Hotel.
- Recorded product sales into spa's weekly income report.
- Worked with suppliers to identify cost savings opportunities resulting in reduction in expenses.
- Recommended spa treatments and services as well as Gym membership boosting sales and bringing in new clientele.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
- Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
- Handled high priority clients and tourist groups while managing day-to-day activities of spa and employees to maximize profits.
- Generated reports to track spa performance and make recommendations for improvement.
Education
Higher Diploma in Hotel Management - Hospitality Administration And Management
SHATEC
07.1994
Skills
- Assignment Delegation
- Performance Review
- Employee Coaching
- Schedule Coordination
- Budget Administration
- Staff Training
- Hiring Procedures
- Schedule Management
- Conflict Mediation
- POS System Operation
- Employee Supervision
- Spa Operations
- Fluent in English, Mandarin Average in Bahasa Indonesia
Timeline
Group Spa Manager
Senze Salus Pte Ltd
09.2005 - Current
Senior Spa Manager
Aspara Pte Ltd
01.1997 - 12.2004
Higher Diploma in Hotel Management - Hospitality Administration And Management
SHATEC
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