MARIA JANILYN UMALI

• Dynamic IT Services Manager with extensive experience at Cebu Air Inc., focusing on IT governance strategies.
• Expert in driving efficiency improvements and cost reductions, evidenced by developing IT service management best practices and ensuring alignment with organizational objectives
• Skilled in vendor management and strategic planning, demonstrating adaptability and a commitment to excellence
• Maintained a comprehensive knowledge of industry trends related to IT services
• Developed and managed IT service portfolios to ensure alignment with organizational objectives
• Participated in internal audits by providing evidence of compliance with relevant regulations or guidelines
• Created and implemented best practices for IT service management processes
• Generated reports summarizing key performance indicators for senior management review
• Oversaw hiring and training of IT workers to confirm meeting of company objectives
• Cooperated with department heads, managers, and supervisors for creation of coherent goals for IT department
• Coordinated with vendors to ensure timely delivery of hardware, software, upgrades, and other IT-related services
• Purchased necessary equipment
• Controlled operational budget and expenditures
• Prepares budget for the department
• Coordinated travel arrangements for other colleagues, IT Directors and Chief Information Officer
• Dynamic IT Services Manager with a proven track record at Cebu Air Inc., specializing in IT governance and fostering team collaboration
• Expert in driving efficiency improvements and cost reductions, evidenced by developing IT service management best practices and ensuring alignment with organizational objectives
• Skilled in vendor management and strategic planning, demonstrating adaptability and a commitment to excellence

• Created detailed reports outlining project progress, or existing issues related to IT services support activities.
• Evaluated current technology solutions in order to recommend upgrades or replacements that are cost-effective and meet business objectives.
• Collaborated with vendors to ensure the timely delivery of hardware and software components necessary for the successful completion of projects.
• Oversaw the hiring and training of IT workers to confirm the meeting of company objectives.
• Cooperated with department heads, managers, and supervisors for the creation of coherent goals for the IT department.
• Coordinated with vendors to ensure the timely delivery of hardware, software, upgrades, and other IT-related services.
• Controlled operational budget and expenditures.
• Prepares the budget for the department.
• Coordinated travel arrangements for other colleagues, IT Directors, and the Chief Information Officer.

• Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records
• Created and implemented best practices for IT service management processes
• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Ensured compliance with applicable laws, regulations, policies, procedures, and standards relating to IT services
• Implemented strategies to increase efficiency and reduce costs associated with IT services
• Participated in internal audits by providing evidence of compliance with relevant regulations or guidelines
• Purchased necessary equipment
• Maintained files and filing, keeping sensitive information confidential
• Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint
• Compiled and entered data into various databases to ensure accuracy and completeness
• Served as primary point of contact for facilitating operational and administrative inquiries
• Established professional and collaborative working relationships with company associates and external parties
• Screened incoming telephone calls, routing to appropriate personnel
• Coordinated travel arrangements for other colleagues, IT Directors and Chief Information Officer
• Operated office equipment, such as fax machines, copiers, and phone systems and arranged for repairs when equipment malfunctions
• Greeted visitors and callers and handled inquiries and directed them to appropriate persons according to needs
• Scheduled and confirmed appointments for clients or customers
• Ordered and dispensed supplies to maintain office inventory
• Arranged for repairs for office equipment malfunctions

• Supported customer inquiries via phone, email, and chat.
• Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Helped clients navigate online systems within established frameworks to obtain services.

Executive Secretary to the Vice President.

• Managed document flow to secure necessary approvals from the VP.
• Manages important documentation for consistent retrieval.
• Welcomes and engages with clients, visitors, and guests.
• Coordinates schedules and reservations for external appointments.
• Oversees business communications, memoranda, and quotations.
• Manages the preparation and archiving of critical documents.
• Addressed customer inquiries through phone communication for sales and marketing purposes.
• Organized, scheduled and confirmed board and team meetings.
• Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
• Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.