Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Maria Fransisca

Summary

Dedicated Business Owner with exceptional background spent in banking industry. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives. Demonstrated excellent customer service by providing high level of service and advice. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

14
14
years of professional experience
3
3
years of post-secondary education
3
3
Language

Work History

Online Business Owner

Glitz N’ Glaze
10.2017 - Current
  • Online retail business that sources and sells beauty products
  • Perform exceptional customer service by providing advice on beauty products knowledge that best fit their personal beauty needs and issues resolution to ensure customers' high satisfaction
  • Establish and implement marketing plans and effective strategies to improve sales and generate revenue by leveraging social media (Instagram) and e-commerce platforms (Shopee, Lazada, Carousell). This has resulted in increase in sales by 50% within 6 months.
  • Oversee business budget planning and administration, accounting functions, purchasing and inventory management

High Value & International Payments Officer

Australia and New Zealand Banking, ANZ Bank
08.2010 - 12.2016
  • Performed critical, high-value and sensitive operations of payments from various banking sectors with efficiency, accuracy and utmost integrity
  • Heavily involved in deployment of newly launched digital payment system in the bank as representative from department
  • Being one of representatives from Singapore to train staffs and oversee offshoring process in Bangalore, India

Processing Officer

Citibank N.A
10.2007 - 08.2010
  • Performed daily Funds Transfer Processing in Regional Processing Center to handle high-value, time-sensitive and urgent payments
  • Managed high volume payments over hundreds customers on daily basis
  • Responsible in foreign exchange desk within team and liaise with various departments in regards to issues and queries regarding foreign exchange

Education

Bachelor of Science Degree - Accounting and Finance

Singapore Institute of Management (University of London)
Singapore
09.2005 - 06.2007

Diploma - Economics

Singapore Institute of Management (University of London)
Singapore
08.2004 - 06.2005

Skills

Search Engine Optimization

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Accomplishments

  • Received Excellent Service Award (EXSA) in the year 2015 (Star Award) and EXSA 2014 (Gold Award) for outstanding contribution and commitment to excellent service in banking industry.
  • Received ANZ Singapore COO Award in the year 2015 and 2012 for the outstanding performance and demonstration of the bank’s values.

Timeline

Online Business Owner

Glitz N’ Glaze
10.2017 - Current

High Value & International Payments Officer

Australia and New Zealand Banking, ANZ Bank
08.2010 - 12.2016

Processing Officer

Citibank N.A
10.2007 - 08.2010

Bachelor of Science Degree - Accounting and Finance

Singapore Institute of Management (University of London)
09.2005 - 06.2007

Diploma - Economics

Singapore Institute of Management (University of London)
08.2004 - 06.2005

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Maria Fransisca