MARIA CRISSEL D. FERNANDO
Summary
Knowledgeable Client Relations Specialist with solid background in client relations with 3.5+ years of experience. Leveraged effective communication to establish and maintain client satisfaction, resulting in strengthened business relationships. Demonstrated proficiency in problem-solving and conflict resolution to ensure client needs were consistently met.
Overview
4
4
years of professional experience
Work History
Business and Client Relations Associate
PJ Lhuillier, Inc.
09.2020 - 08.2024
- Managed financial transactions, remittances, and insurance sales
- Maintained client confidentiality and handled sensitive financial data
- Developed strong communication and problem-solving skills while resolving client concerns
- Supported branch operations, including administrative and reporting tasks
- Conducted periodic surveys to measure overall client satisfaction levels and gather valuable input regarding potential improvements or expansions in service offerings.
- Consistently exceeded performance metrics related to client satisfaction, account growth, and revenue generation through diligent oversight of assigned portfolio.
- Served as the main point of contact for assigned clients, managing all aspects of their relationship with the company from initial engagement through ongoing support.
- Established strong relationships with clients through regular communication and personalized service.
- Trained new team members on best practices related to customer relations management tools and techniques.
Education
Diploma - Business Management
Kingston International College
International Plaza, Singapore01-2025
Bachelor of Science - Tourism Management
University of La Salette, Inc.
Santiago, Phillipines06-2019
High School Diploma -
Sta. Maria National High School
Santa Maria, Phillipines06-2014
Skills
- Excellent customer service
- Excellent communication abilities
- Ability to work independently
- Experience in handling confidential client information
- Proficient in Microsoft Office
- Customer relations and client onboarding
- Training, mentoring, and schedule management
- Account management and sales proficiency
- Multitasking abilities
- Team leadership
- Problem-solving and Decision-making
- Teamwork and collaboration
- Time management
- Attention to detail
Hobbies
Gym and travel enthusiast
Timeline
Business and Client Relations Associate
PJ Lhuillier, Inc.
09.2020 - 08.2024
Diploma - Business Management
Kingston International College
Bachelor of Science - Tourism Management
University of La Salette, Inc.
High School Diploma -
Sta. Maria National High School
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