Overview
Work History
Timeline
Margaret Samuel

Margaret Samuel

Singapore

Overview

27
27
years of professional experience

Work History

Executive Administrative Associate

INTERPOL
08.2014 - Current
  • Coordinated with 196 INTERPOL Member Countries on various cybercrime related matters
  • Organize Cybercrime working groups for the African, Eurasion, Middle East & North Africa and Americas
  • Locate bottlenecks to streamline existing processes.
  • Prepared annual data to determine metrics for operational performance.
  • Assisted in employee appraisals, promotions and terminations based on performance reviews.
  • Identified trends and assessed opportunities to improve processes and execution.
  • Assessed and analyzed departmental budgets to find ways to minimize expenses
  • Assisted in recruiting, hiring and training of seconded and contracted team members.
  • Interacted well with government agencies and law enforcements officials from member countries to build connections and nurture relationships.
  • Launched staff engagement, gender diversity and cultural programs that increased operational quality.
  • Drafted official memos, letters, for the INTERPOL Secretary General on cybercrime related matters.
  • Updated spreadsheets and databases to track, analyze, and report on data.
  • Edited official documents to improve accuracy of language, flow, and readability inline with INTERPOL language.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Created and maintained detailed administrative processes and procedures as per INTERPOL policies.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Performed research to collect and record industry data.

Executive Assistant to President, Asia Pacific

ECOLAB
05.2013 - 07.2014
  • Work through different times zones (US/EMEA/SEA) to arrange meetings, video conference, webex meetings, teleconference etc
  • Establish good rapport with counterparts all over the world
  • Arrange all logistical arrangements
  • Assist the President with his monthly Business Review reports, Regional Operating Council Reports, Sector Review Reports - powerpoint presentations which are presented to the CEO in Minneapolis
  • Manage APEC and APOC conferences in various countries - logistics and program
  • Manage the secretarial pool - consists of 8 (Singapore), 22 (Asia Pacific)
  • Manage the reception staff (3)

Executive Assistant & Project Coordinator, Global Industrial Team

Korn/Ferry International
07.2012 - 04.2013
  • Manage Senior Client Partner's travel schedules (airline tickets, hotel arrangements, visa applications, ground logistics), outlook invites, meeting arrangements, conference calls, calendar updates
  • Liaise with Clients and Candidates to set up appointments and provide updates
  • Create Powerpoint presentations for new and current Clients
  • Do weekly client/candidate reports on Powerpoint and Word
  • Generate proposals
  • Do one-pagers and candidate reports
  • Do reference checks on candidates
  • Do research on corporate companies
  • Do business development with local companies
  • Do Excel spreadsheet updates on business development
  • Temporary/Part-Time

Secretary - Administration Section

Delegation of the European Union
12.2011 - 06.2012
  • Handle all incoming and outgoing missions
  • Handle diplomatic correspondence to Ministry of Foreign Affairs
  • Meet VIPs at VIP Complex, Changi Airport
  • Assist Head of Delegation when 1st Secretary is on mission
  • Attend Counselor Meetings and take minutes
  • Organize recruitment and HR matters
  • Organize vendor contracts and deliveries
  • Do official correspondence to various Government Ministries
  • Temporary/Part-Time

Finance & Operations Specialist

STC Associates
06.2011 - 12.2011
  • Handle all accounting and financial matters - payments
  • Organize internal office meetings and take minutes
  • Do Site Inspection for events
  • Do all official correspondence with vendors and clients
  • Temporary/Part-Time

Resources Assistant

British Council
04.2011 - 06.2011
  • Company Overview: Temporary/Part-Time
  • Assist teachers to do course materials
  • Do planners for various courses
  • Do registration for courses
  • Temporary/Part-Time

Residence Manager to Ambassador

Embassy of the United States of America
01.2007 - 07.2008
  • Arrange and run all official and unofficial events at the USA Ambassador's Residene
  • Supervise all salary matters, overtime, contracts, uniforms, annual leave, medical leave, dental benefits and personal issues for five residence staff
  • Handle the official and unofficial correspondence from the Ambassador to other government offices and diplomatic missions
  • Handle all maintenance, security, gardening, swimming pool matters and overall upkeep of the Official Ambassador's Residence
  • Manage senior government and business officials in Singapore with regards to meetings and events at the Residence
  • Work with various organizations to prepare and confirm events at the residence
  • Handle all travel arrangements for the Ambassador and family
  • Handle all event and residence expenditure reimbursements
  • Prepare tax statements for staff
  • Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.

Secretary to Commander

United States Navy, Singapore
10.2006 - 12.2006
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.

Assistant to ICE Attaché

Embassy of the United States of America
06.2004 - 09.2006
  • Handle all secretarial matters
  • Handle FAM - Federal Air Marshall correspondence
  • Assist in case investigations - administrative support
  • Handle monthly budgets and reports for 4 separate accounts
  • Handle all financial matters
  • Handle all travel arrangements - hotel reservations, airline reservations, country clearance requests, out of AOR (area of responsibility) memo, business class memo, update travel authorization forms and do travel vouchers for reimbursements
  • Handle GST refunds
  • Handle trade / customs queries from Singapore and Australia
  • Do reimbursements for all adhoc purchases and keep track on budget reports
  • Procure office supplies
  • Handle maintenance of copier, shredder and fax machine
  • Handle office and individual agents home maintenance requests
  • Handle country clearance requests for CTPAT, FAM, CBP, ICE & CSI
  • Handle adhoc projects as and when request by ICE Attaché
  • Handle all documentations involved in incoming TDY and PERM staff
  • Handle PERM staff housing matters
  • Handle T&A reports for all agents and FSN {foreign national staff} (3) staff
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.

Residence Manager to Ambassador

Embassy of the United States of America
08.1998 - 06.2004
  • Coordinated activities and events pf various dignitaries (including congressional delegates and government officials).
  • Provided swift and knowledgeable emergency support in line with protocols.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.

Timeline

Executive Administrative Associate - INTERPOL
08.2014 - Current
Executive Assistant to President, Asia Pacific - ECOLAB
05.2013 - 07.2014
Executive Assistant & Project Coordinator, Global Industrial Team - Korn/Ferry International
07.2012 - 04.2013
Secretary - Administration Section - Delegation of the European Union
12.2011 - 06.2012
Finance & Operations Specialist - STC Associates
06.2011 - 12.2011
Resources Assistant - British Council
04.2011 - 06.2011
Residence Manager to Ambassador - Embassy of the United States of America
01.2007 - 07.2008
Secretary to Commander - United States Navy, Singapore
10.2006 - 12.2006
Assistant to ICE Attaché - Embassy of the United States of America
06.2004 - 09.2006
Residence Manager to Ambassador - Embassy of the United States of America
08.1998 - 06.2004

Similar Profiles

CREATE PROFILE
Margaret Samuel