Margaret Lok
Singapore
Summary
Experienced in team leadership, customer service, and sales strategies. Leveraging interpersonal skills to cultivate a productive team environment. Proven track record of enhancing store performance and customer satisfaction. Dedicated to delivering exceptional results. Throughout a successful 9-year career in the service sector, remained customer-focused and thrived in a fast-paced business environment. Maintained a positive attitude and excelled at multitasking.
Overview
8
8
years of professional experience
Work History
Retail Assistant Manager
Lucia The Brownies Bar
09.2016 - Current
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Increased repeat business from loyal customers through personalized assistance in product selection while developing rapport with clientele.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Coordinated special events and in-store promotions to attract new customers while providing an engaging experience for existing clientele.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
- Maximized revenue growth through proactive management of store promotions, markdowns, and clearance events.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
Education
No Degree - Academic
Crescent Girls School
Singapore11-1977
Skills
- Visual Merchandising
- Retail Operations Management
- Customer Relationship Building
- Store Operations
- Supportive Demeanor
- Collaborative Problem Solving
- Responsive to New Challenges
- Independent Drive
Personal Information
- Age: 63
- Gender: F
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Retail Assistant Manager
Lucia The Brownies Bar
09.2016 - Current
No Degree - Academic
Crescent Girls School
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