Mardiana Binte Zaidi
IT Desktop Engineer
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
INTERNSHIP
NCS PTE LTD.
- Update the MacAfee software, Update BigFix Software, Communicate with the School Technical Assistance and School Stuff
TEMPORARY CASHIER
NTUC FAIRPRICE PTE LTD
- Count the correct number of floats that was given, Check the promotion price and promote the customer, Obliged the customer service, Handle the delivery service, At the end of the day, we need to return anything including the float the cashier manager.
INTERNSHIP
M1 LIMITED
- Backup and restore file from old PC to new PC for the user, Install printer driver, Resolve it issue for example: email
IT Service Desk Engineer
Alphaeus Pte Ltd
06.2020 - 06.2024
- Attached to School , Anglo-Chinese School (Independent)
- Reduced helpdesk support tickets by proactively addressing common user issues through regular maintenance.
- Improved end-user satisfaction with efficient troubleshooting and timely resolution of hardware and software issues.
- Implemented robust backup strategies to safeguard critical data from loss or corruption due to hardware failures or security breaches.
- Set up and updated equipment for school staff use in line with company standards and procedures.
- Developed schedule for software maintenance and updates.
- Managed setup and maintenance of workspace management solutions such as Trend Micro Anti-virus and Software Centre.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Configured hardware, devices, and software to set up work stations for School Staff.
Education
High School Diploma -
Nanyang Polytechnic
180 Ang Mo Kio Ave 8, Singapore 569830 04.2001 -
Skills
Help Desk Support
Desktop support
Teamwork and Collaboration
Software Installation
Computer updates
Technical Support
Printer Support
Network Connectivity
Data Backup and Recovery
Help Desk Experience
Windows Operating System
Personal Information
- Age: 25 Years Old
- Ethnicity: Malay
- Date of Birth: 02/19/99
- Gender: Female
- Nationality: Singaporean
- Marital Status: Single
Educational
- 2006-2011, PSLE, Greenwood Primary School
- 2012-2015, N Level, Sembawang Secondary School
- 2016-2018, ITE College West (Nitec in Cloud computing)
- 2018-2020, ITE College West (Higher Nitec in Cyber Network and Security)
Skills Sets
- install printer driver
- resolve printer issues
- backup and recovery data
- troubleshoot software (Microsoft office)
- deploy new user laptop and desktop
- join domain for new and existing user
- setup laptop for meeting
Awards And Acknowledgment
- Edusave Good Progress Award: 2016
- Joint ITE-Oracle Certificate in Essential of Java Programming: 2016
- Outstanding Attendance: 2016
- Best Improved Result in December 2016
- Silver IT Fest 2016: 18-20 March 2016
- Microsoft Technology Associate Networking Fundamentals: 02/22/17
Timeline
IT Service Desk Engineer
Alphaeus Pte Ltd
06.2020 - 06.2024
High School Diploma -
Nanyang Polytechnic
04.2001 -
INTERNSHIP
NCS PTE LTD.
TEMPORARY CASHIER
NTUC FAIRPRICE PTE LTD
INTERNSHIP
M1 LIMITED