MARDHATILLAH HAROON
Singapore
Summary
Adept at enhancing operational efficiencies and customer satisfaction, I leveraged multitasking and strategic planning skills at NNR Global Logistics to surpass project deadlines and improve workflows. My customer service excellence, honed across roles, consistently fostered loyalty and streamlined operations, demonstrating a commitment to achieving and exceeding employer goals.
Overview
12
12
years of professional experience
Work History
Import Operation Coordinator
NNR Global Logistics
05.2017 - 06.2020
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.
- Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
- Gathered and organized materials to support operations.
Customer Service Officer
Ishop Changi
12.2014 - 07.2016
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Receiving goods from vendors.
- Issuing customer's goods at the counter.
- Distribute vouchers for transiting passenger.
- Assisting passengers with general enquires regarding Changi reward points.
Ticketing Officer
Adventure Cove Waterpark
11.2013 - 09.2014
- Coordinated event set-up and promoter engagement on sales and ticketing issues related to events.
- Implemented procedures for day-to-day ticket processing, marketing initiatives, financial reporting and event promoter settlements.
- Arranged staffing hours for daytime and event shifts to accommodate event needs.
- Collaborated with finance to check accuracy of reporting against money received and correct practices of recording in event ledger, managing movement of cash to and from box office.
Food and Beverage Cashier
JP Pepperdine
03.2010 - 10.2013
- Enhanced customer satisfaction by efficiently processing food and beverage orders and payments.
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Supported team members during busy periods by multitasking effectively between cashier duties and other station responsibilities as needed.
- Handled cash transactions accurately, minimizing discrepancies and safeguarding company assets.
- Maintained high levels of cleanliness throughout the work area, adhering to sanitation regulations and guidelines.
- Engaged customers to help create superior food and beverage experience.
Customer Sales Assistant
Watson
10.2008 - 12.2008
- Built strong relationships with customers, fostering loyalty and repeat business.
- Managed inventory and maintained an organized store environment, reducing stock discrepancies and enhancing visual appeal.
- Provided personalized recommendations based on customer needs to boost sales and satisfaction levels.
- Processed cash and credit transactions accurately, maintaining a balanced register at the end of each shift.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Performed cash, card, and check transactions to complete customer purchases.
Education
No Degree - N LEVEL
SPRINGFIELD SECONDARY SCHOOL
Singapore, Null, Singapore12-2009
No Degree - PSLE
JUNYUAN PRIMARY SCHOOL
Singapore, Null, Singapore11-2005
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Meeting coordination
- Database management
- Strategic planning
Timeline
Import Operation Coordinator
NNR Global Logistics
05.2017 - 06.2020
Customer Service Officer
Ishop Changi
12.2014 - 07.2016
Ticketing Officer
Adventure Cove Waterpark
11.2013 - 09.2014
Food and Beverage Cashier
JP Pepperdine
03.2010 - 10.2013
Customer Sales Assistant
Watson
10.2008 - 12.2008
No Degree - N LEVEL
SPRINGFIELD SECONDARY SCHOOL
No Degree - PSLE
JUNYUAN PRIMARY SCHOOL
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