Marcus Wong Yong Zhi

Specialization : Project Management/ Pre-sale consultation/ After Sale consultation/ Technical Support/ Testing & commissioning

For Service Manager Role:

• Met with customers to discuss on after service needs and consult effective and practical solutions.
• Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
• Coordinated with other departments to maintain streamlined and productive workflow.
• Resolved customer complaints in professional and timely manner.
• Monitored service staff performance and provided feedback for improvement.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Negotiated with vendors to secure best prices for parts and supplies.
• Analyzed service reports to identify areas of improvement.
• Maintained records of service transactions and customer feedback for future reference.
• Implemented strategies to increase customer service satisfaction ratings.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Established team priorities, maintained schedules and monitored performance.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Defined clear targets and objectives and communicated to other team members.

For Local and Regional Technical Sale Manager Role:

• Met with local and oversea customers / partner to discuss on pre sale needs and consult them with effective and practical solutions.
• Provide Training to both local and oversea personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Assisted in organizing and overseeing assignments or project management to drive operational excellence.
• Provided input on contractual agreements for products and services to develop options and maximize profit margins.
• Prepared and delivered samples and quotations to customers while providing technical expertise to convert prospects into sales.
• Prospected new customers to generate sales leads and increased revenue from existing clients.
• Researched product availability and acquired use, benefits and pricing structure information for clients.
• Traveled to customer locations locally and overseas to analyze technical challenges, create dynamic strategies and rapidly implement solutions.
• Promoted company products and services by attending trade shows and industry conferences.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues to local upper management and oversea partners
• Built relationships with customers and community to establish long-term business growth.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Prepared sales presentations for clients showing success and credibility of products.
• Managed accounts to retain existing relationships and grow share of business.
• Communicated product quality and market comparisons by creating sales presentations.
• Increased profit margins by effectively controlling budget and overhead and optimizing product turns.

For Project Management role:

• Managed projects from procurement to commission.
• Planned, designed, and scheduled phases for large projects.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Met project deadlines without sacrificing build quality or workplace safety.
• Provided detailed project status updates to stakeholders and executive management.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Prepared and submitted project invoices for review and approval.
• Negotiated and managed third-party contracts related to project deliverables.
• Sourced, vetted and managed vendors needed to accomplish project goals.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Maintained open communication by presenting regular updates on project status to customers.

• Developed and maintained quality assurance procedure documentation.
• Analyzed quality and performance data to support operational decision-making.
• Liaised with vendors and end-users to uncover system optimization opportunities.
• Used Microsoft word and powerpoint to create weekly report for customer on the project update and presentations, flowcharts and graphs detailing data analysis results.
• Addressed non-conformance issues, pausing production to correct errors.

Project involvement:

1. Unidaan / CNR (China, Dalian)

· QA inspection of diesel generator manufacturing process.

· Mid-week and weekly report submission to client on progress update.

· Ensure manufacturer delivers final product as per stated in client’s agreement and technical requirement.

· Ensure all outsource and insource equipment procured is certified with QA test certificate.

· Write up a QA checklist for client’s future reference.

2. City Cement/ Unidaan (Saudi Arabia, Riyadh) Remark: Freelance for Optimax Management Services.

· Project coordinator

· QA inspection of diesel generator commissioning process at site.

· Daily weekly report submission to client on progress update.

Specialization : Tech support & Maintenance/Project Management

Responsibilities

· Take up responsibility as the Assistant Bus Account Manager for SMRT and SBST

· Monthly Maintenance report submission & meeting for client.

· Chair monthly maintenance, technical interface and SPIR meeting with PTOs and Contractor.

· Supervisory role in Bus team:

- 2 Senior engineering officer (MSI)

- 1 Assistant Engineer (MSI)

· Investigate and troubleshoot equipment-related issues related to Onboard Bus equipment (OBE) relating to operator’s feedback

· Perform detail investigation on technical matter relating to internal or external feedback (patron)

· Assist Project engineer / manager to perform testing and commissioning of new software for OBE (Onboard Bus equipment) and DCS (depot computer system).

· Liaising with external vendor to perform system wide deployment for the operator.

· Acting secretary for the following meetings:

- Distance fare technical meeting

- Sony cut over meeting

- Project Management Dept. meeting

· Took up Secondary role as CAT member to take care the UCSC (Used card storage centre)

- Role as liaising officer with UCSC staff on Sony card returns

- Act as Supervisory role to staff in UCSC

- Taking care of the UCSC facilitates

- Assist Project engineer during the Cepas replacement

Project involvement:

1. BLE (Boon Lay Extension) exercise 2009

2. CCL Stage 3 (Circle line) exercise 2009

3. CCL Stage 1 & 2 (Circle line) exercise 2009

· Liaising with operator & internal staff on project testing & commission

· Write up of Scenario Validity test procedure

· Provide manpower and logistic arrangement to conduct the testing

4. Fare Reduction exercise 2009

5. Sony cut off exercise 2009

· In-charge of exercise

· Liaising with operator, external vendor and internal staff on project involvement (logistic, role and responsibility and manpower matters)

· Write up of Fare reduction & Sony cut off deployment & contingency procedure

· Perform verification night duty exercise at all depots

6. Distance Fare (DF) exercise 2010

· In-charge of Distance fare System validation testing

· Assist engineer on write up of Distance fare System validation test cases and procedures

· Deployment of new software to limited devices & testing of the Distance fare

· Oversee the system wide deployment of Distance fare software

· In-charge of Distance fare rollover exercise 2010

· Liaising with operator, external vendor and internal staff on project involvement (testing, logistic, role and responsibility and manpower matters)

· Write up of DF contingency plan & procedure

· Perform night duty at depot and testing of the DF rollover exercise

Specialization : Electrical, Electronic and Mechanical maintenance/repair for Production machinery

Responsibilities

· Perform shift duties (12 hour shift) to support the running of Production in the module and ensure equipment readiness and worthiness for production.

· Take up responsibility curatorship of modules.

· Perform scheduled preventive maintenance (PM) and calibration on a timely basis.

· Assist Engineers in the installation and new equipment setup.

· Troubleshoot equipment-related issues and minimize equipment downtime.

· Assist in implementing equipment improvement projects using Allen Bradley PLC programming.

· Participate in programs to improve productivity and output quality of the Module, and constantly monitor and feedback to Engineers to improve performance of equipment to meet Module objectives.

· Attend courses, meeting and training provided to enhance and improve personal technical knowledge and skills as well as discuss module performance.

· Liaise with other departments, vendors, or subcontractor on the implementation or corrective action of process control

· Take up Secondary role as ERT member (Emergency Response Team), ISO 9k lead and Documentation/MSDS

Responsibilities

Assist Battery Commander in both administration work and management, which includes;

· Maintain discipline and welfare in the battery

· Over see the administrative work in the battery

· Assist senior officer to run the battery

· Organize and coordinate out camp exercise