Marcus Wong
Summary
Proven Retail Assistant at Guardian, adept in POS system operation and customer assistance, enhanced store performance through effective merchandising and exceptional service. Demonstrated multitasking competence and empathy, significantly contributing to team goals and customer satisfaction. Skilled in cash handling and order processing, consistently prioritizing efficiency and accuracy. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
2
2
years of professional experience
Work History
Retail Assistant
Guardian
2022.01 - 2024.05
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
Education
High School Diploma -
ITE College East
Simei12.2022
High School Diploma -
ITE College East
Simei12.2017
Skills
- Customer Assistance
- Multitasking Competence
- Patience and Empathy
- Time Management Capabilities
- Cash Register Operation
- POS System Operation
- Flexible schedule availability
- Cash Handling Accuracy
- Order Processing
- Payment Processing
Timeline
Retail Assistant
Guardian
2022.01 - 2024.05
High School Diploma -
ITE College East
High School Diploma -
ITE College East
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