Summary
Overview
Work History
Education
Skills
Timeline
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Marcus Quek

Marcus Quek

Summary

Dedicated and results-driven professional with a proven track record in planning, managing, and optimizing workplace culinary experiences. Experienced in overseeing diverse culinary programs, canteens, and catering operations across multiple office locations. Adept at curating menus to meet the unique needs of various business units, implementing cost-effective strategies, and enhancing overall workplace food satisfaction. Demonstrated success in negotiating sponsorships, leading large-scale office events, and collaborating with cross-functional teams to drive operational excellence.

Exceptional communication and interpersonal skills, and a proven track record of successfully taking on new challenges.

Overview

10
10
years of professional experience

Work History

SG Food Operations /Catering Manager

ByteDance
07.2021 - Current
  • Manage, allocate and optimise 7 digit budgets through cost and operational data analysis
  • Planned, built out and managed multiple pantries and canteens across 14 new office floors within 2.5 years
  • Planned mobilised catering operations for 12 meal points across 4 buildings for upwards of 3000 staff
  • Curate multiple meal programmes and menu planning to suit different business unit needs
  • Improve workplace food satisfaction by 30% in 2 months through clear KPIs and strategic execution
  • Worked with procurement and global food team to establish SOWs and SLAs for catering vendor
  • Optimized catering and pantry operations through consumption trends and vendor analysis
  • Reduced Meal app delivery escalations by establishing support network of hotlines, email support, FAQ page, and admin support
  • Improved snack budget optimization by 50% through curated programming and local user engagement
  • Prepared for onsite catering by establishing data-driven cost comparisons and vendor reviews
  • Took on interim SG workplace experience and APAC food manager roles during new hire transition
  • Organized best practices office visits and documented key learnings
  • Led month-long SG return to office celebration in July 2022 with multiple engagements and sponsorships
  • Collaborated with workplace team to organize Day 1 RTO events across 6 offices in 3 buildings.
  • Community management and de-escalation of food incidents via internal food group chats for upwards of 3000 employees
  • Worked with Sydney workplace team to establish proper feedback channels for catering and new office buildouts
  • Assisted with Tokyo's office new buildout criteria and catering vendor RFP
  • Supported Hong Kong workplace team for new pantry layout and storage solutions
  • Supported admin BP with ad hoc catering and event resources
  • Established and tested new pantry strategy in line with company culture and best practices
  • Established pantry survey to track and rectify escalations
  • Negotiated 5-digit sponsorships and worked with vendors and sponsors to create memorable food and social interactions
  • Led transition from gift packs during pandemic period to experiential onsite events
  • Supported Centre of excellence team with operational data and SOPs for policy crafting
  • Joined global event PMO team focusing on event branding


Research and Development Chef

TiffinLabs
01.2020 - 05.2021
  • Conceptualised and executed multiple delivery food brands -Provided training to existing hotel and restaurant groups to operationalise branded cuisines concepts -Created training manuals and recipes to facilitate operational workflow of multiple brands per outlet -Provided comprehensive research into competitor brands with key learnings implementation - Spearheaded Stay Home Notice Project and manage relationships and operations between catering partners and SHN properties with up to 6- digit monthly revenue -Coordinated and supported multiple collaborative projects with media and strategic partners (eg. The Apprentice, Big Idea Ventures)

Executive Chef

Uncle Kiisu
08.2017 - 01.2020
  • First Peranakan Japanese Fusion gastrobar - Directed and coordinated all culinary operations with P&L accountability -Lead opening team for set up, licensing and kitchen layout - Responsible for procurement and supply chain performance and vendor relations -Worked with marketing team to create promotional material to drive sales -Facilitated expansion and rebranding from Uncle KIisu to Babasan -Training and mentorship of special needs youth in both kitchen and service operations under the “ANAK” program -Managing of kitchen team and rosters - Developed all menus for various events and themes to meet clients’ budgetary requirements

Chef De Cuisine, Ash & Char
01.2016 - 08.2017
  • Directed and coordinated all culinary operations with P&L accountability - Lead opening team for set up, licensing and kitchen layout - Responsible for procurement and supply chain performance and vendor relations -Managing of kitchen team and rosters -Support on the service and bar front during peak periods - Developed all menus for various events and themes to meet clients’ budgetary requirements

Head Chef

WWW Concepts
01.2014 - 01.2016
  • Facilitated and supervised set up and restructuring of 3 outlets within the group - Awarded one of Singapore's top restaurants by Wine and Dine magazine for 2015 and 2016 -Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary
  • Maintained updated knowledge of local competition and restaurant industry trends
  • Developed menus, pricing and special food offerings to increase revenue and customer satisfaction
  • Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering within group

Education

Diploma - Culinary Skills

Shatec
Singapore
06.2009

Skills

  • Workplace enhancement
  • Vendor management
  • Service oriented
  • VIP and customer experiences
  • Solid written and verbal communicator
  • Operations and Efficiency
  • Food and Beverage Management
  • Cost Control and Reduction
  • Staff Training & Coaching
  • Quality Assurance
  • Budget Administration
  • Project management

Timeline

SG Food Operations /Catering Manager

ByteDance
07.2021 - Current

Research and Development Chef

TiffinLabs
01.2020 - 05.2021

Executive Chef

Uncle Kiisu
08.2017 - 01.2020

Chef De Cuisine, Ash & Char
01.2016 - 08.2017

Head Chef

WWW Concepts
01.2014 - 01.2016

Diploma - Culinary Skills

Shatec

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Marcus Quek