Marcus Ong
Summary
Seasoned Operations Manager with 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
7
7
years of professional experience
Work History
Operations Manager
Pioneer Training and Consultancy Pte Ltd
03.2023 - Current
- Planned for year-round schedule of courses, assignment of trainers and deconflict where necessary
- Established positive and effective communication among adjunct trainers, IT support and management, reducing miscommunications, and improved operational efficiency
- Developed and maintained relationships with external vendors and IT support team
- Increased profit by streamlining schedule of courses conducted
Consultant
Kingfisher Recruitment Group
02.2022 - 03.2023
- Partnered with clients to ascertain hiring needs and subsequently provide candidate recommendations
- Operated and maintained applicant tracking and candidate management systems
- Pre-screened resumes and conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume
Operations Manager
Certis CISCO Aviation Security Pte Ltd
02.2020 - 02.2022
- Ensure and oversee smooth day to day aviation security operations by working closely with Operations Supervisors, while managing various stakeholders from Changi Airport Group (CAG), Airport Police Division and Ground Handling Agents
- Supported CAG in the successful mounting and management of Swab Isolation Facility and Dormitory Isolation Facility from April 2020 to July 2020, during the peak of dormitory Covid-19 positive cases
- Investigate and resolve departmental non-conformance
- Identified and resolved unauthorized, unsafe, or ineffective practices
- Identify and follow up with clients on potential ad hoc assignments to increase company revenue
Executive, CaseTrust
Consumer Association of Singapore
10.2018 - 12.2019
- Assessed and accredited more than 150 businesses, from various industries such as Spa and Wellness, Motoring, and Renovation
- Conducted investigations on these businesses to ensure that consumer friendly practices were preserved, while maintaining positive bilateral relationships
Education
Bachelor of Arts - Sociology
University At Buffalo
09.2018
Diploma - Sports and Exercise Sciences
Republic Polytechnic
05.2013
Advanced Certificate in Learning And Performance - Workforce Skills Qualifications
Institute For Adult Learning (IAL)
Singapore02-2024
Skills
- Course scheduling
- Program coordination
- Project Management
- Marketing
- Process improvement strategies
- Interpersonal relations and conflict resolution
- Data and Trend Analysis
Hobbies
- Automotive
- Running
- Nature
References
Ms Samantha Cheng, Senior Executive at SIM-University at Buffalo Program
- School Advisor
- samanthacheng@sim.edu.sg / 90298832
Mr James Chia, Former Senior Executive at CaseTrust
- mingzhichia@gmail.com / 90464052
Timeline
Operations Manager
Pioneer Training and Consultancy Pte Ltd
03.2023 - Current
Consultant
Kingfisher Recruitment Group
02.2022 - 03.2023
Operations Manager
Certis CISCO Aviation Security Pte Ltd
02.2020 - 02.2022
Executive, CaseTrust
Consumer Association of Singapore
10.2018 - 12.2019
Diploma - Sports and Exercise Sciences
Republic Polytechnic
Bachelor of Arts - Sociology
University At Buffalo
Advanced Certificate in Learning And Performance - Workforce Skills Qualifications
Institute For Adult Learning (IAL)
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